Nadia Robbins-Roberts

• Facilitated experiential programs, day-trips and activities to advance social skills and reward good behavior.
• Interacted with residents to provide assistance, individualized attention and cultivate personal growth.
• Incorporated requested changes to enhance living conditions at facility.
• Attended meetings to review files and implement action plans to meet individual needs of residents.
• Observed residents for unusual behavior and investigated causes to restore well-being.
• Administered medication to residents under direction of medical professionals to encourage wellness.
• Accomplished program assignments timely and productively to reach goals.
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.

Completed Quarterlies, updating the Supports coordinators on the progress of individual isp data and medical appointments.

• Responsible for overseeing and handling the day to day activities of the community home and the care of clients with intellectual and developmental disabilities
• Responsible for the direct supervision of house staff and functions as a Residential Companion and is being apart of the direct care team.

• Supported patient service needs by coordinating efficient referrals for additional resources
• Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
• Verified patient demographics in HIS and input all necessary corrections
• Verified health insurance coverage, including all supplemental coverage, for all outpatient accounts using payer websites when possible according to established procedures and time frames
• Utilized knowledge of insurance carrier requirements to ensure patient eligibility and adequacy of benefits
• Obtained required patient & insurance data elements as outlined in the Registration Documentation Standards
• Obtained precepts, referrals and all other appropriate documentation for accounts according to established procedures and timeframes when required by the insurance carrier for proper reimbursement
• Interacted with Physician offices when needed to obtain precepts
• Secured all scheduled accounts one business day prior to admission or day of service
• Collected co-pays on all outpatients as governed by the Third party payor
• Scheduled Patient follow-up appointments as well as any follow-up testing and procedures recommended by Provider.

• Created SOP manual, created documents to be used in the Respite house once opened
• Created Policies and procedures
• Making sure all staff are fully trained and have all clearances to work in the home
• Scheduled staff trainings and schedule.

• Supported patients emotionally with positive communication and interactions
• Protected staff and patients by reporting unusual behaviors or ailments to staff
• Promoted client wellness and independence with close support and proactive skill building
• Documented initial and ongoing patient information, including temperatures, blood pressure and symptoms
• Restrained violent and suicidal patients with verbal strategies
• Cared for patients with mental illnesses, developmental disabilities and emotional disturbance
• Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.

• Managed the Direct Support Professional staff, including, but not limited to, staff evaluations, monitoring and scheduling required staff training, seminars, and conferences
• Oversaw the residential budget and worked with staff schedules to ensure overtime stays within guidelines
• Responsible for scheduling Direct Support Professionals and covering shift's as necessary
• Monitor fiscal, medical, personal and ISP documentation to ensure accuracy
• Served as an active member of each person's Inter-Disciplinary Team (IDT), which includes involvement in Individual Habilitation Plan development
• Submitted monthly written reports to the appropriate individuals outlining operational status, progress, and concerns
• Prepared progress reports for consumer's immediate support group
• Ensured that staff documented accurate and current plans accurately, to ensure the consumer's overall needs are being met, i.e
• Employment, recreational, emotional.

• Maintained clean, safe, and well-organized patient environment
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
• Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.

• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.