Nadia Robinson
Atlanta,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Administrative Assistant, Customer Service
Contractor At Mercedes Benz
10.2020 - Current
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Census Field Enumerator
US Department Of Commerce, COVID
08.2020 - 10.2020
- Visit residents for completion of population and census data survey sheets
- Interviewed residents in assigned areas to explain purpose of census, answer questions and accurately record answers
- Verified information on survey forms or information pads
- Persuaded residents to comply with census activities through effective management of residents' objections
- Read maps and used GPS systems to prepare efficient routes to physically visit citizens and collect necessary data
- Initiated communication with assigned households through mail, email or phone to obtain and correct census data
- Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation
- Double checked information on survey forms
- Drafted thorough and accurate reports, case summaries and work records
- Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review
- Conducted interviews with participants to assess eligibility
- Dispensed assignments to enumerator team and submitted completed work to supervisors
- Analyzed and evaluated data, identifying trends in the recruitment process
- Investigated candidate history and employment claims to confirm eligibility for positions
- Utilized data-driven tracking system and recruitment processes to find optimal candidates for interviews and employment opportunities.
Administrator Assistant
Tax Citi USA
12.2012 - 07.2016
- Performed customer service skills by greeting customers, setting appointments and resolving customer complaints
- Organized sorted, scanned, retrieved customers documents
- Prepares simple to complex tax returns for individuals or small businesses
- Completes tax forms in accordance with local, state, and federal compliance and regulations
- Interviewed clients to identify potential tax credits and liabilities
- Furnish taxpayers with sufficient information that would ensure correct tax form completion
- Performed routine clerical tasks by scanning, filing and copying documents
- Screened phone calls to take messages and route calls to appropriate personnel
- Composed, edited and prepared correspondence and other department documents
- Performed routine analysis and calculations to process data for internal reports
- Created and maintained databases to track and record customer data
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Developed strategies to streamline and improve office procedures
- Assisted development and implementation of new administrative procedures.
Executive Assistant to Recruiting Team
WorkSource
09.2007 - 04.2012
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for the executive team and senior management group.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered a high volume of phone calls and email inquiries.
- Updated and maintained confidential databases and records.
- Worked directly with agency job developers interacting with employers and clients.
- Liaison between the agency partners and the team leads.
- Developed comprehensive project plans to be shared with clients as well as staff members.
Administrative Clerk Specialist
United States Postal Service
09.2005 - 04.2007
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed documents and materials to disseminate information to appropriate parties.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Accounting : Accounting And Business Management
Georgia Perimeter College
06.2015
Clinical Nurse Specialist Certification : Nursing Assistance - undefined
Georgia Medical Institute
06.2004
High School Diploma - undefined
South Atlanta High School
06.2003
Skills
- Project Management
- Excellent communication ability
- Client Support
- Documentation and Recordkeeping
- Complex Problem-Solving
- Process Management
- Customer Accounts Management
- Operational Efficiency
- Financial Records
- Progress Tracking
- Inventory Records
- Office Management
- Set Appointments
- Manage Correspondence
- Database and Client Management Systems
Timeline
Administrative Assistant, Customer Service
Contractor At Mercedes Benz
10.2020 - Current
Census Field Enumerator
US Department Of Commerce, COVID
08.2020 - 10.2020
Administrator Assistant
Tax Citi USA
12.2012 - 07.2016
Executive Assistant to Recruiting Team
WorkSource
09.2007 - 04.2012
Administrative Clerk Specialist
United States Postal Service
09.2005 - 04.2007
Accounting : Accounting And Business Management
Georgia Perimeter College
Clinical Nurse Specialist Certification : Nursing Assistance - undefined
Georgia Medical Institute
High School Diploma - undefined
South Atlanta High School
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