Nadia Ross
Canoga Park,CA
Summary
Goal-oriented manager and account executive with distinguished experience in hospitality industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
5
5
years of professional experience
Work History
Senior National Escalations Coordinator
The Gathering Spot
01.2021 - Current
- Maintained and organized customer database of over 12,000 clients nationwide and maintained churn rate of less than 1% percent each month
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Worked across departments to lead retention efforts nationwide including event ideation & execution, marketing campaigns, and training team of six to assist with these tasks.
- Managed two national programs and tripled member engagement across both
Membership Retention Coordinator
The Gathering Spot
07.2020 - 01.2021
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Created automated process to retrieve past membership dues revenue more efficiently resulting in high revenue recovery percentages (avg 60%, 30% increase)
- Made 250 sales calls weekly to existing and new customers for business growth.
Booking Manager
Dance 411 Studios
05.2019 - 08.2020
- Managed all bookings for studio including events up to 200 guests, master classes, and video shoots.
- Kept detailed records of all invoices, ensured timely pay of employees and talent.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
Human Resources Technician
Maryland Capital Park And Planning Commission
05.2018 - 08.2018
- Managed employee action documents and assisted human resources for over 8,000 seasonal and career employees statewide.
- Assisted with on-boarding process of 3,000 new seasonal hires in both May and June.
- Completed on average 30 verbal Employment Verification Requests per week.
Education
Bachelor of Arts -
College of William And Mary
Williamsburg, VA05.2018
Skills
- Schedule Management
- Business Development
- Corrective Actions
- Customer Accounts Management
- Verbal and Written Communication
- Strategic Planning
- Process Improvement
- Project Coordination
Languages
French
Native or Bilingual
Timeline
Senior National Escalations Coordinator
The Gathering Spot
01.2021 - Current
Membership Retention Coordinator
The Gathering Spot
07.2020 - 01.2021
Booking Manager
Dance 411 Studios
05.2019 - 08.2020
Human Resources Technician
Maryland Capital Park And Planning Commission
05.2018 - 08.2018
Bachelor of Arts -
College of William And Mary
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