Nadia Russo
East Lansing,MI
Summary
Outgoing and friendly with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.
Overview
4
4
years of professional experience
Work History
Waitress
Jaku Sushi
11.2022 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Marco's New American Bistro
08.2021 - 07.2022
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Sales Associate
Goodwill
07.2019 - 02.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Science in Psychology -
Grand Rapids Community College
Grand Rapids, MIBachelor of Arts - Psychology
Michigan State University
East Lansing04.2025
High School Diploma -
Rockford High School
Rockford, MI05.2021
Skills
- Friendly and outgoing
- Team Player
- Adaptive and creative
- Espresso machine operation
Timeline
Waitress
Jaku Sushi
11.2022 - 08.2023
Waitress
Marco's New American Bistro
08.2021 - 07.2022
Sales Associate
Goodwill
07.2019 - 02.2022
Associate of Science in Psychology -
Grand Rapids Community College
Bachelor of Arts - Psychology
Michigan State University
High School Diploma -
Rockford High School
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