Nadia Saephan
Oakland,CA
Summary
Self-motivated, hard-working, and enthusiastic individual with a strong desire to make a positive impact on teams. Proven ability to thrive in high-pressure, fast-paced environments while maintaining a positive attitude. Highly team-oriented, personable, and dedicated to contributing to the development of a stronger workforce. Possesses leadership abilities and a natural inclination towards creativity. Exceptional multitasking skills and a proven track record of efficient task execution within deadlines. Extensive knowledge and expertise in the hospitality industry.
Overview
9
9
years of professional experience
Work History
General Manager
Jo's Modern Thai
09.2022 - Current
- Two consecutive years as a Michelin Bib Gourmand restaurant
- Run day to day restaurant operations for service
- Process payroll and cut checks in-house
- Handle administrative tasks including confidential matters
- Formulate systems to ensure smooth flow of business
- Weekly employee scheduling
- Ordering, receiving & inventory for bar
- Motivate, coach and train staff
- Enforce steps of service and quality hospitality
- Employee recruitment and termination processes
- Address customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons
- Orchestrate private events from small parties to buyouts
- Promptly respond to all emails, regular mails and invoices
- Monitor financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivate strong relationships with guests and vendors to ensure long-term success and loyalty
Food & Beverage Manager
Hotel Kabuki, a JdV Hotel, a Hyatt Lifestyle Hotel
09.2021 - 09.2022
- MOD five nights a week, addressing guest concerns and ensuring smooth operations
- Planned and executed breakfast buffet, creating more revenue for my department
- Oversaw all banquet, bar and breakfast operations
- Created weekly schedules for all F&B team members
- Controlled inventory of all food & beverage
- Purchasing and receiving
- Managed reports of servers and bartender daily/weekly earnings
- Weekly payroll
- Interviewed & onboarded new employees
- Solved all computer issues for a more efficient workplace
- Monitored steps and quality of service
- Met with purveyors to bring in new products and gain support
- Learned front desk operations to assist with guest check-ins
- Maintained highest standards for F&B quality and service
- Worked closely with marketing teams to drive events through private events
- Diligently crafted a new craft cocktail menu while following mandates
Restaurant Manager
Lake Chalet
02.2020 - 12.2020
- Managed all operations of restaurant from FOH to BOH
- Ensured quality customer service in all areas of restaurant
- Tackled all POS and delivery-platform related issues and updates
- Created quick solutions to all unprecedented events such as flood, coronavirus, unhealthy air quality, immediate shut downs, etc
- Tracked labor daily
- Addressed all guest dissatisfactions
- Conducted inventory of all dry goods
- Handled employees professional concerns
- Constructed a healthy, positive, safe work space
- Cash handling up to 6 drawers and safe
- Interviewed and on-boarded staff members
- Assisted with all banquet events
- Ensured all covid-19 guidelines were in place and being followed by both employees and guests
Bar Manager
Barlago
01.2016 - 12.2018
- Winner of OpenTable's Diners' Choice for 'Best Neighborhood Bar' in November 2017
- Increased bar revenue by 50%
- Developed new ideas for restaurant/bar improvement
- Handled in-house batching of all necessary alcoholic beverages
- Created and bottled all homemade bitters, tinctures and syrups
- Inventory control of alcohol
- Hired and mentored new employees alongside the General Manager
- Produced schedule for all FOH employees
- Diligently multi-tasked by performing multiple roles
- Addressed complaints and resolved issues with both staff and guests
- Mastered the usage of Micros POS system
- Prepared and served alcoholic beverages (beer, wine, cocktails)
- Trained new hosts, servers and bartenders
- Assisted other team members with their needs for excellent guest service
Education
Intensive Spanish -
University of Alicante
03.2019
B.A - Spanish & Liberal Arts
San Francisco State University
05-2018
AA - Economics
Merritt College
05.2015
Skills
- Exceptional Interpersonal Communication
- Leadership and Team Building
- Administrative Skills
- Problem Resolution
- Operations Management
- Training and Coaching
- Customer Relations
- Inventory Control
References
Available upon request
Timeline
General Manager
Jo's Modern Thai
09.2022 - Current
Food & Beverage Manager
Hotel Kabuki, a JdV Hotel, a Hyatt Lifestyle Hotel
09.2021 - 09.2022
Restaurant Manager
Lake Chalet
02.2020 - 12.2020
Bar Manager
Barlago
01.2016 - 12.2018
AA - Economics
Merritt College
Intensive Spanish -
University of Alicante
B.A - Spanish & Liberal Arts
San Francisco State University
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