Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nadia Santiago

Kissimmee,FL

Summary

Adaptable and detail-oriented team player with experience in dynamic, high-traffic environments. Proficient in retaining information regarding company product and operations. Constantly seeking improvement through new opportunities and experiences.

Overview

3
3
years of professional experience

Work History

Support Associate

Tory Burch
10.2021 - Current
  • Greet and connect with the customer by offering beverages, providing iPads, and answering questions
  • Adhere to all sales and operational policies and procedures are maintained with a focus on excellence
  • Ensure accurate processing and documentation of all incoming and outgoing shipments and receipts
  • Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.
  • Properly print tickets in WebIM
  • Accurately process all POS transactions including use of iPads, ringing transactions, wrapping merchandise, processing returns, applying discounts and promotions, etc.
  • Count money nightly for weekly deposit
  • Answer the telephone using proper telephone etiquette
  • Ensure a high level of customer service through extensive product knowledge and product ownership
  • Run product to the floor, ship product to customers, and conduct transfers and markdowns per Store Communications directives
  • Have a proper understanding of the radio communication and all technology tools used in the store, using proper etiquette
  • Partner with the leadership team to address customer service issues, particularly in the areas of product damages, repairs, exchanges and any concierge-like needs
  • Assist with fitting room activities (sizes, returning merchandise to floor)
  • Cultivate excellent product knowledge across all categories
    Integrate background knowledge of fashion trends into face- to -face selling.

Activities Coordinator

Legacy Vacation Resorts
02.2021 - 09.2021
  • Coordinate, promote, publicize and facilitate all activities and programs.
  • Perform receptionist duties including, but not limited to, answering telephones, taking and relaying messages,
    processing and recording financial transactions, scheduling appointments and stocking and maintaining supplies,
    as needed.
  • Assist in monitoring facility use to ensure guest safety, including inspecting equipment for signs of wear.
  • Face and Face Interaction with guest and owners of the resort
  • Partnered with teammates throughout departments to ensure an enjoyable and professional event for all guests.
  • Created and maintained detailed reports of daily activity attendance, including guest response and engagement within events.

Education

High School Diploma -

Celebration High School
Celebration, FL
05.2019

Skills

  • POS Inventory System Operation
  • Merchandise Orders and Exchanges
  • Policy and Procedure Adherence
  • Creative thinking
  • Field Trip Management
  • Retail Knowledge
  • Cash Register Operations
  • Inventory Receiving
  • Goal Establishment

Accomplishments

  • Volunteer with Vámonos Tours (https://www.vamonostours.com/) , operated within Puerto Rico, to ensure a transformative and enjoyable experience for traveling students and teachers from around the United States.

Timeline

Support Associate

Tory Burch
10.2021 - Current

Activities Coordinator

Legacy Vacation Resorts
02.2021 - 09.2021

High School Diploma -

Celebration High School

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Nadia Santiago