Summary
Overview
Work History
Education
Skills
Timeline
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Nadia Schwartz

Delaware

Summary

Dynamic Kitchen Manager with proven expertise at Sheetz in staff training and development, enhancing team collaboration and productivity. Skilled in food safety and inventory control, I foster a positive work environment while optimizing employee scheduling to meet peak demands. Committed to excellence, I drive customer satisfaction through effective problem-solving and leadership.

Overview

4
4
years of professional experience

Work History

Kitchen Manager

Sheetz
11.2024 - Current
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Worked with Store Manager and Hospitality Manager to create clear communication between management as well as the rest of the store.
  • Communicated what our hiring needs were with the management team to better understand when to hire as well as what shifts/positions need filled.
  • Optimized employee scheduling based on anticipated business levels to ensure adequate staffing during peak hours.
  • Effectively communicated with the team what tasks need completed and assisted if they were unsure of how to do something.
  • Trained new assistants in the interviewing and hiring process by answering any questions, providing positive feedback as well as constructive feedback to ensure they felt comfortable with their decisions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Supervisor

Sheetz
06.2024 - 11.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by encouraging open dialogue among all members to ensure they felt heard.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

Team Member

Sheetz
02.2023 - 05.2024
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.

Team Member

Dairy Queen
09.2021 - 12.2022
  • Worked front counter, drive-thru and other areas.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.

Education

Hayes High School
Delaware, OH
05-2024

Skills

  • Multitasking and organization
  • Customer service
  • Food safety
  • Staff training and development
  • Inventory control
  • Problem-solving
  • Team collaboration and leadership
  • Health code compliance
  • Order accuracy
  • Employee scheduling

Timeline

Kitchen Manager

Sheetz
11.2024 - Current

Supervisor

Sheetz
06.2024 - 11.2024

Team Member

Sheetz
02.2023 - 05.2024

Team Member

Dairy Queen
09.2021 - 12.2022

Hayes High School

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