Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented solutions that resulted in positive organizational changes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Building Maintenance Manager
As The Heads Turn II Salon
Arlington, USA
12.2023 - Current
Followed safety processes for all salon equipment.
Monitored building security and safety by locking doors or avoiding hazards.
Provided friendly and professional assistance to customers.
Diagnosed problems related to electrical circuits and replaced faulty switches and outlets.
Assembled, installed, or repaired lighting fixtures, wash bowls, hair dryers, and other electronic components.
Performed general cleaning tasks such as sweeping, mopping, dusting, and waxing floors.
Assembled furniture pieces according to instructions provided in order to make them ready for use.
Checked electrical components to identify defects and hazards and make necessary adjustments.
Inspected the interior and exterior of buildings for any signs of damage or needed repair.
Owner
Wallace Repair Services
Washington, DC
01.2009 - 01.2023
Performed administrative tasks such as creating purchase orders, generating invoices, and maintaining records.
Provided technical advice and guidance on complex repairs to service technicians.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Delegated work to staff, setting priorities and goals.
Interviewed prospective employees.
Identified opportunities for cost savings through improved purchasing practices or alternate suppliers.
Communicated regularly with clients regarding the status of their repairs and provided feedback as needed.
Monitored inventory and ordered needed supplies to meet demand for repairs.
Inspected and repaired items before returning them to clients.
Recruited and trained new employees to meet job requirements.
Reviewed completed work to verify consistency, quality, and conformance.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Assigned work and monitored the performance of technicians.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Inspected properties to determine problems and schedule necessary maintenance.
Managed a team of 5 repair technicians.
Security Officer
First Watch Security Services
Washington, DC
01.2005 - 01.2009
Addressed problems quickly and reported clear information while working under minimal supervision.
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Monitored surveillance cameras and responded to suspicious activity.
Provided escorts for visitors as needed throughout the facility.
Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
Participated in training sessions to stay up-to-date on current security trends and best practices.
Monitored premises and recorded activity in daily officer reports.
Adhered to daily patrol schedules to support consistent security presence throughout property.
Professional Mover
Flat Rate Movers
Washington, DC
01.2001 - 01.2007
Labeled packages and boxes to keep track of client items.
Inspected vehicles daily to ensure they were safe for use on the roadways including checking oil levels, tire pressure, lights, brakes.
Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Provided excellent customer service, addressing clients' concerns and questions promptly.
Ensured that all safety protocols were followed during every job including proper lifting techniques and wearing safety gear such as gloves and back braces when appropriate.
Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
Set up beds, couches, chairs, tables. in designated rooms as requested by customers.
Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Planned safe and practical routes based on traffic patterns, weather conditions and company policies.
Assisted in estimating costs and timeframes for moving projects.
Trained new employees and supervised teams of up to 10 movers.
Communicated with customers regarding moving needs and deadlines.
Walked through customer sites with checklists to verify job completion.
Education
Diploma -
Washington Lee High School
Washington DC
01.2001
Skills
Deadline management
Work order management
Equipment inspection
Safety monitoring
Time management
Decision-making
Critical thinking
Team collaboration
Workflow enhancement
Attention to detail and accuracy
Certification
OSHA 30 (Occupational Safety and Health Administration Certificate)
Senior Stylist/Lead Stylist at Cool Heads Salon for Men Las Colinas at O’ConnerSenior Stylist/Lead Stylist at Cool Heads Salon for Men Las Colinas at O’Conner
Associate Deputy General Counsel at US Department of Defense, Office of General Counsel-Office of Information CounselAssociate Deputy General Counsel at US Department of Defense, Office of General Counsel-Office of Information Counsel