Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nadia Shaban

Nadia Shaban

San Diego,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Hostess

Oggispizzaandbrewingco
06.2019 - 03.2020
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Accommodated special seating requests for guests to enhance satisfaction when available.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Used cash registers and credit card machines to cash out customers.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Delivered pick-up orders to guests.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

GES

Petco Animal Supplies Stores Inc.
06.2021 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Lifted up to 50 pounds at once
  • Identified and resolved discrepancies and errors in customer accounts.
  • Helped customers complete purchases, locate items, and join reward programs.

Guest Assistant Leader On Duty

Petco Animal Supplies Stores Inc.
12.2022 - Current
  • Coordinated and supervised staff and continuously evaluated performance.
  • Maintained confidentiality of company information.
  • Maintained overall safe work environment with employees
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Set up new sales displays each week with fresh merchandise.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Tallied cash drawer at beginning and end of each work shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Restocked and organized merchandise in front lanes.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

American Sign Language (ASL)

San Diego Mesa College
San Diego, CA
06.2026

High School Diploma -

Canyon Crest Academy
Encinitas, CA
01.2021

Skills

  • Closing Procedures
  • Emergency Situations
  • Professional Relationships
  • Emergency Procedures
  • Customer Interaction
  • Stock Organization

Languages

American Sign Language
Professional Working
Persian
Limited Working

Timeline

Guest Assistant Leader On Duty

Petco Animal Supplies Stores Inc.
12.2022 - Current

GES

Petco Animal Supplies Stores Inc.
06.2021 - 12.2022

Hostess

Oggispizzaandbrewingco
06.2019 - 03.2020

American Sign Language (ASL)

San Diego Mesa College

High School Diploma -

Canyon Crest Academy

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Nadia Shaban