Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nadia Shevchenko

Raleigh,NC

Summary

Dynamic Repair Technician with a proven track record at J&S Tools, excelling in diagnostics and troubleshooting. Enhanced customer satisfaction through efficient equipment repair and component replacement. Strong mechanical skills complemented by exceptional customer service, consistently achieving high-quality standards and exceeding performance metrics. Committed to maintaining safety and efficiency in all operations.

Overview

4
4
years of professional experience

Work History

Repair Technician

J&S Tools
09.2022 - Current
  • Maintained inventory of repair supplies and ordered parts.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
  • Completed all repair and maintenance activities promptly and to high quality standards.
  • Tested parts and components to confirm adherence to manufacturer specifications.
  • Collaborated with team members to complete complex repairs and improve overall service quality.
  • Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
  • Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
  • Enhanced customer satisfaction by providing timely and efficient repair services.
  • Repaired and tested electronic circuit boards, wiring and components.
  • Supported colleagues by sharing knowledge of specialized techniques or tools used in specific types of repairs when necessary.

Receptionist

J&S Tools
10.2021 - 12.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

Machinist Apprentice

Innovative Fabrication
05.2024 - 07.2024
  • Operated band saws, CNC mills, and lathes in machine shop.
  • Reduced production errors by accurately measuring dimensions using precision tools such as calipers and micrometers.
  • Expanded skill set under machinist mentorship, learning advanced techniques for improved job performance.
  • Deburred, polished and ground machine parts to preserve functionality.
  • Kept work area neat and tidy to safeguard workspace and efficiently locate tools and other items.
  • Ensured smooth operation of machinery throughout production runs, troubleshooting issues as they arose for minimal downtime.
  • Inspected parts using calipers, micrometers and depth gauges.

Kitchen Assistant

Slice of NY Pizza
03.2021 - 07.2022
  • Assisted chefs in food preparation tasks, resulting in timely meal service.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to ensure smooth workflow during peak hours.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Enhanced kitchen efficiency by maintaining clean and organized workstations.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Provided backup support to other staff members during busy periods or staff shortages.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Trained new kitchen staff members on proper techniques, safety procedures, and equipment usage, fostering a strong team environment.
  • Ensured consistent food quality by following standardized recipes and closely monitoring preparation methods.
  • Reduced food waste by properly storing perishable items and ensuring proper rotation of stock.
  • Promoted a positive work environment by fostering team collaboration, contributing ideas, and taking the initiative in completing tasks.
  • Safeguarded against cross-contamination by diligently cleaning cutting boards, utensils, and work surfaces between tasks.
  • Enhanced teamwork among kitchen staff through effective communication and collaboration during busy service periods.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Stocked and rotated food items according to expiration dates.
  • Maintained composure and work quality while under stress.
  • Lifted and carried heavy materials.

Server

CO Southeast Asian Restaurant
09.2022 - 10.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Education

High School Diploma -

Shevchenko Homeschooling
Wendell, NC
04-2022

Skills

  • Customer service
  • Mechanical skills
  • Safety requirements
  • Equipment Repair
  • Component replacement
  • Invoice verification
  • Repair logging
  • Diagnostics and troubleshooting
  • Quality inspection

Languages

English
Native or Bilingual
Russian
Native or Bilingual

Timeline

Machinist Apprentice

Innovative Fabrication
05.2024 - 07.2024

Repair Technician

J&S Tools
09.2022 - Current

Server

CO Southeast Asian Restaurant
09.2022 - 10.2022

Receptionist

J&S Tools
10.2021 - 12.2021

Kitchen Assistant

Slice of NY Pizza
03.2021 - 07.2022

High School Diploma -

Shevchenko Homeschooling

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