NADIA SHIBLY
Federal Way,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Medical Assistant Apprentice
Swedish Medical Group
04.2022 - Current
- Obtained and documented patient medical history, vital signs, and chief complaints at intake using EPIC.
- Prepare exam and treatment rooms; select, setup and maintain medical supplies and equipment for all procedures
- Taught patients about medications, procedures, and care plan instructions.
- Assisted physicians with minor office procedures ie. toenail removal, PRPs, steroid injections, IUD insertion.
- Assist with routine checks and diagnostic testing by collecting and processing specimens such as A1cs, UAs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs, EMGs and other tests based on patient presentation in office.
- Scheduled patients for tests, initial and follow up appointments with pre op and post op instructions.
- Administered vaccines through Intramuscularly, intradermal and subcutaneously.
Shift Supervisor
Starbucks
10.2022 - Current
- Lead a team of 6 to 8 people through the use of coaching, mentoring and developing skills to achieve success.
- Utilize store resources to plan out partner deployment for a successful shift and run breaks when scheduled
- Complete administrative activities through time management
- Start deposits, count tills and par safe
- Identified talent in baristas and developed them using side-by-side coaching and delegation of responsibility
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Anticipated customer and store needs by constantly evaluating the environment and customers for cues.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Completed cash and credit card transactions accurately using POS software.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Maximized team productivity by expertly delegating tasks achieve daily/ weekly goals.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Admissions Service Coordinator
Seattle Children’s Hospital
01.2022 - 10.2022
- Coordinate admission to the Emergency Department (ED)
- Provide patients and their families with support services through positive and efficient customer service
- Check in and register patients into the ED and to inpatient units through the EPIC software
- Schedule ambulatory and urgent care appointments
- Create, order and obtain patient medical records using EMR & EHR.
- Obtain consent for care, collect co-pays
- Imaged and scanned patient and registration documentation into electronic patient records.
- Answered incoming phone calls (from within hospital and outside facilities) to the Emergency Department under HIPAA laws.
Barista
Starbucks
06.2019 - 07.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Helped management keep adequate supply on hand by notifying of shortages.
- Used POS system to accurately enter orders and process payments.
Education
Registered Medical Assistant Certificate - Medical Assistant
Washington Association For Community Health
Olympia, WA06.2023
Master of Science - Public Health
West Coast University
Orange County, California 12.2021
Bachelor of Science - Psychology
University of Oregon
12.2019
Skills
- Direct Patient Care
- Employee Training & Coaching
- Customer Service
- Communication
- EPIC Software
- Assisting with Physical Exams
- Electronic Medical Record
- Phlebotomy
- EKG Set Up and Monitoring
Certifications
Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA)
- Issued Jul 2023- Expires Jul 2025 Credential ID: J4G3F4L6
Basic Life Support for Healthcare Providers (BLS) and AED - American Heart Association
- Issued: Jan 2023 - Expires Jan 2025 Credential ID: 235412861491
Timeline
Shift Supervisor
Starbucks
10.2022 - Current
Medical Assistant Apprentice
Swedish Medical Group
04.2022 - Current
Admissions Service Coordinator
Seattle Children’s Hospital
01.2022 - 10.2022
Barista
Starbucks
06.2019 - 07.2021
Registered Medical Assistant Certificate - Medical Assistant
Washington Association For Community Health
Master of Science - Public Health
West Coast University
Bachelor of Science - Psychology
University of Oregon
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