Community service/volunteering
Nadia Smith
Little Falls,NJ
Summary
Over 16 years in both Social/Human Service Agencies and Hospital settings. Investigative work on medical records, billing, and socio-economic data, to determine benefit eligibility. Assessments of information provided from the client at time of interview resulting in Adjudication.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Quality Control Reviewer
Essex County Division of Welfare
Newark, NJ
03.2021 - Current
- Perform quality assurance checks to ensure benefit delivery services adhere to proper State public assistance policies, standards, and regulations
- Provide clarification and assistance to staff on regulatory interpretation and application of social service laws and programs for error prevention and optimal compliance
- Collection and evaluation of case and program data for utilization in reporting workflow trends, recommendations in process improvement
- Federal and State regulatory program monitoring, analysis, and compliance
- Review and oversight of multiple social service benefit delivery systems to ensure timeliness, effectiveness, and efficiency
- Recommended modifications or improvements to existing products based on evaluation results.
- Collaborated with other departments within the organization to resolve quality-related issues quickly and efficiently.
- Identified production concerns and worked with supervisors to understand and remedy situations.
- Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
Family Service Worker
Essex County Division of Welfare
Newark, NJ
08.2011 - 03.2021
- Determine eligibility for Medicaid, welfare, housing, utility, burial, and food stamp benefits, in accordance with Federal and State regulations
- Prepare daily statistical reports
- Conduct interviews to gather socio-economic data, and assist in obtaining required documents
- Cross examining of applications/documents for accuracy and authenticity
- Verifying information through Social Security Administration, Dept
- Of Corrections, Medicaid, Dept of Labor and Bureau of Vital Statistics databases, medical professionals, landlords, employers, and other state/county service agencies
- Assess domestic violence victims and assisting with obtaining benefits, while maintaining a high level of confidentiality regarding their place of residence, employment, and welfare case
- Assess mental health problems; refer clients to Behavioral Health or Substance Abuse programs
- Prior to 2016: Appeared at Fair Hearings with Administrative Law Division Judges; and testified in landlord-tenant court on behalf of the county welfare agency
- Investigate narcotics convictions from NJ Judiciary, receipt of benefits from Social Security Administration, and unreported income/assets
- Process SNAP, WFNJ, EA and housing applications; place clients in shelters, transitional housing programs, or apartments
- Inspect housing placements and furniture purchases
- Prepare written final determinations of eligibility/ineligibility of benefits applied for in accordance with state/federal regulations
- Acting as a liaison between CWA and outside agencies involved in assisting clients with obtaining benefits
- Investigative work on medical records, billing, and socio-economic data, to determine benefit eligibility
- Assessments of information provided from the client at time of interview resulting in Adjudication
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Maintained confidentiality through stringent handling of charts and data.
- Monitored program activities and participation to assess utilization and close service gaps.
- Discussed eligibility requirements for different services to help families gather required information and documentation.
- Maintained effective working relationships with law enforcement, court officials and medical professionals to give families comprehensive and effective support.
- Completed intake assessments on families to determine service needs.
- Supported needs of at-risk families with housing, food and other critical assistance.
- Monitored client progress during treatment plans by conducting periodic reviews of goals achieved or unmet objectives.
- Provided crisis intervention services when needed including emergency shelter placement or referrals to appropriate agencies.
Nursing Services Clerk
North Jersey Developmental Center
Totowa, NJ
05.2009 - 08.2011
- Assembled patient charts at institution serving Developmentally Disabled patients
- Pulled charts for medical/nursing rounds
- Routed charts when patients transferred/discharged
- Dispatched calls/messages to nursing/unit staff
- Compiled patient records, schedules, reports and surveys
- Familiarity with medical terminology required
- Updated client census
- Timekeeping for all Clerical and Nursing Staff
- Handled confidential information and completed tasks with minimal supervision
- Organized and maintained filing systems for confidential documents.
- Maintained inventory levels of office supplies and equipment as needed.
- Answered phones in a courteous manner while providing excellent customer service.
- Compiled client information into organized databases for easy access.
- Performed data entry tasks to update client records.
- Provided administrative support such as scheduling appointments or meetings.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Supported office clerical functions using word processing and other software, email and office machines.
- Answered telephones, directed calls, and took messages.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Coordinated travel arrangements for office personnel.
Adjustment Clerk
Valley National Bank
Wayne, NJ
01.2007 - 05.2008
- Investigated accounts that were over or short funds; researched accounts, checks processed, and teller transaction journals
- Adjusted business, consumer, and branch monetary differences
- Issued cash clearing requisitions for adjustments to branches, for those unable to be processed at bank headquarters
- Responded to inquiries from customer service and branch managers
- Resolved discrepancies from credited/debited customer, branch, Accounts Receivable and Accounts Payable accounts
- Rectified check encoding errors
- Prepared requested weekly reports of deposits not posted
Education
B.A. - Women’s Studies
Rutgers University
New BrunswickSkills
- Process Improvement Review
- Analysis/Assessment
- Reporting
- Organizational Data Collection
- Evaluation
- Audit Review
- Interpretation
- Operational Recommendations
- Specialized Program Review
- Assistance
- Service Facilitation
- Adjudicating
- Accounts receivable
- Accounts payable
- Medical Terminology
- NJ systems: UAP
- NJ systems: MES
- NJ systems: GAAS
- NJ systems: DIMS/ICN
- NJ systems: FAMIS
- NJ systems: IACQuire
- NJ systems: One trac
- Microsoft 365
- Excel
- Outlook
- Word
- PowerPoint
- Teams
- Zoom
- OneDrive
- Customer service
- Data entry
- Ability to work in stressful situations
- Compliance
- Interview techniques
- Document analysis
- Confidentiality
- Background Checks
- Policy analysis
- Document Review
- Oral communication
Certification
Seminar on Domestic Violence and Mental Illness, 10/18, NJ Dept. of Human Services, Trenton, NJ
References
Available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Travel
Performing arts
Concerts
Sporting events
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionPersonal development programs4-day work weekTimeline
Quality Control Reviewer
Essex County Division of Welfare
03.2021 - Current
Family Service Worker
Essex County Division of Welfare
08.2011 - 03.2021
Nursing Services Clerk
North Jersey Developmental Center
05.2009 - 08.2011
Adjustment Clerk
Valley National Bank
01.2007 - 05.2008
B.A. - Women’s Studies
Rutgers University
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