Nadia Starks
Summary
Dedicated and adaptable professional with a strong background in customer service, administrative support, and patient care. Proven ability to communicate effectively, manage time efficiently, and proactively solve problems in both healthcare and remote service environments. Recognized for delivering high-quality service by resolving customer issues on the first contact and excelling in fast-paced team settings. Eager to leverage strong interpersonal and organizational skills in a dynamic role within a forward-thinking organization.
Overview
3
3
years of professional experience
Work History
SOLVAIN SWIM
Customer Support Specialist
10.2024 - 08.2025
- Handled inbound customer calls and emails, providing answers to inquiries and guiding clients with technical support.
- Provided online technical support to customers, resolving issues quickly and efficiently.
- Assisted customers with product selection, sizing guidance, and order support to enhance the swimwear shopping experience.
- Verified and updated customer information to ensure accurate records.
ORLANDO HEALTH
Rehabilitation Aide
06.2023 - 08.2024
- Delivered quality patient support by adapting quickly to diverse cases and needs.
- Assisted in patient care under the direction of Physical and Occupational Therapists, providing compassionate support to diverse patient needs.
- Educated patients on exercises and techniques to improve mobility and strength.
- Scheduled patient appointments, maintained records, and managed billing/insurance information with accuracy and attention to detail.
SUNSHINE HEALTH INSURANCE
Customer Support Specialist
12.2022 - 06.2023
- Handled an average of 40 inbound calls per day, addressing inquiries with empathy and professionalism to ensure customer satisfaction.
- Identified local health specialists for clients, providing personalized support and accurate referrals.
- Maintained and organized patient records, ensuring smooth billing and claims processes.
- Collaborated with pharmacies to resolve denied claims, ensuring timely access to necessary medications.
Education
Bachelor of Science - Kinesiology
University of Central Florida
Orlando, FL05.2022
Skills
- Critical Thinking
- Customer relationship management (CRM)
- Data management and entry
- Microsoft office suite
- Remote technical support
- Conflict Resolution
Timeline
SOLVAIN SWIM
Customer Support Specialist
10.2024 - 08.2025
ORLANDO HEALTH
Rehabilitation Aide
06.2023 - 08.2024
SUNSHINE HEALTH INSURANCE
Customer Support Specialist
12.2022 - 06.2023
Bachelor of Science - Kinesiology
University of Central Florida