Nadia Sutton
Greenville,NC
Summary
I am a dynamic customer service professional with a proven track record. I adept at resolving inquiries and enhancing satisfaction. Skilled in CRM documentation and also team collaboration, I excel in time management and hygiene protocol adherence, ensuring a safe and welcoming environment for all clients and customers!
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Days Inn Hotel
Greenville, NC
02.2025 - 12.2025
- Handled customer complaints, resolving issues efficiently to enhance satisfaction.
- Documented interactions using CRM software, ensuring accurate records for future reference.
- Participated in team meetings to discuss performance metrics and suggest improvements.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
Personal Care Assistant
Southern Living Assisted Living Facility
Greenville, NC
09.2024 - 02.2025
- Provided compassionate personal care to residents, assisting with daily living activities and ensuring comfort.
- Adapted quickly to changing situations, demonstrating flexibility in meeting diverse resident needs efficiently.
- Maintained a clean and safe environment by adhering to hygiene protocols and routine safety checks.
- Communicated effectively with healthcare staff and family members to relay important resident information.
Customer Service Representative
Focus Services
Greenville, NC
11.2023 - 07.2024
- Handled customer complaints, resolving issues efficiently to enhance satisfaction.
- Documented interactions using CRM software, ensuring accurate records for future reference.
- Participated in team meetings to discuss performance metrics and suggest improvements.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
Sales Associate
Publix
Greenville, NC
01.2023 - 10.2023
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained store cleanliness and organization to promote a welcoming environment.
- Resolved customer complaints promptly.
Education
High School Diploma -
Pitt Community College
Winterville, NCSkills
Customer inquiry resolution
Hygiene protocol adherence
Team collaboration participation
Time management strategies
Sales techniques
Time management
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist
Days Inn Hotel
02.2025 - 12.2025
Personal Care Assistant
Southern Living Assisted Living Facility
09.2024 - 02.2025
Customer Service Representative
Focus Services
11.2023 - 07.2024
Sales Associate
Publix
01.2023 - 10.2023
High School Diploma -
Pitt Community College