Nadia Tippett
Cordova,TN
Summary
Accomplished Care Manager with a proven track record at Serving Our Seniors, adept in care planning and communication skills. Spearheaded initiatives that enhanced client wellness and staff performance, including a significant increase in client base at BrightStar Care through strategic business development. Demonstrates leadership and clinical documentation proficiency, ensuring high-quality care and operational excellence.
Overview
25
25
years of professional experience
Work History
Care Manager
Serving Our Seniors
Collierville, TN
08.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Managed staff of 75 employees to ensure all safety protocols were met at all times.
Director of Business Development
BrightStar Care
Memphis, TN
04.2019 - 08.2022
- Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
- Increased client base by developing and implementing effective business development strategies.
- Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
- Negotiated, prepared, and signed contracts with clients.
- Guided a team of 75 patient specialists in providing training guidance and feedback to ensure optimal team performance
Unit Coordinator
Baptist Memorial Rehabilitation Hospital
Germantown TN
05.2014 - 05.2019
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
Certified Nursing Assistant
Baptist Memorial Hospital Memphis
Memphis TN
03.2010 - 05.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Special Needs Caregiver
Mmontgomery County MRDD
Dayton OH
01.1999 - 03.2010
- Provided emotional support to enhance well-being and coping skills.
- Worked with individuals with special needs to increase social skills and independence.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
- Improved communication skills of special needs students by incorporating visual aids, gestures, and assistive technology.
- Administered medication to manage symptoms and promote healing.
- Assisted students in achieving self-sufficiency through targeted life skills training and daily routine guidance.
Education
Associate of Science - Nursing
Wright State University
Dayton, OH05.2003
STNA - Nursing Assistance
Maria Joseph
Dayton, OH07.1998
High School Diploma -
Trotwood Madison High School
Dayton OH06.1997
Skills
- Care Planning
- Communication skills
- Clinical Documentation
- Service Coordination
- Care Quality Assessment
- leadership skills
- Marketing/Sales skills
- Professional skills
- Scheduling
- Billing and Invoicing
Timeline
Care Manager
Serving Our Seniors
08.2022 - Current
Director of Business Development
BrightStar Care
04.2019 - 08.2022
Unit Coordinator
Baptist Memorial Rehabilitation Hospital
05.2014 - 05.2019
Certified Nursing Assistant
Baptist Memorial Hospital Memphis
03.2010 - 05.2014
Special Needs Caregiver
Mmontgomery County MRDD
01.1999 - 03.2010
Associate of Science - Nursing
Wright State University
STNA - Nursing Assistance
Maria Joseph
High School Diploma -
Trotwood Madison High School