Nadia Vallecilos
Los Angeles,CA
Summary
Dedicated and focused employee that has seventeen years in retail sales including inventory, restocking, managing money and providing great customer service. Possesses excellent verbal and written communication skills as well as a high level of accuracy and attention to detail. Fluent in Spanish. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
18
18
years of professional experience
Work History
Member Service Representative
Water And Power Community Credit Union
05.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Verified customer identification and documentation for compliant transactions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Resolved customer issues through thorough dispute investigation.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
Teller
Water And Power Community Credit Union
05.2019 - 05.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Cross-sold credit cards, loans and other bank products.
Member Service Representative I - Teller
Pasadena Federal Credit Union
12.2015 - 08.2018
- Customer Service
- Cash Handling
- Resolving customer concerns
- Understands importance of great customer service
- Highly knowledgeable about all bank products and shares information with customers
- Builds relationships with customers and refers them to specialists
- Has a professional and friendly demeanor
- Great at processing all transactions
- Very fast with 10-key and money counting
- Excellent social and verbal communication abilities
- Works well as a member of the teller and bank team
- Excellent problem-solver and able to offer solutions to customers for various issues
- Process standard teller transactions for customers including servicing client accounts, accepting loan
- Payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling
- Night deposits, correcting discrepancies
- Call center experience, would answer members phone calls
- Assist account holders with an issue to ensure they got accurate information, captured lost or stolen debit card
Sales Associate
USC Library
05.2014 - 08.2015
- Process transactions accurately and efficiently in accordance with established policies and
- Procedures
- Handle routine financial transactions such as deposits, withdrawals, advances, loan payments, check
- Cashing and balance transactions daily while ensuring a positive interaction with members and noncredit
- Union customers
- Perform operations providing cashier checks, money orders and cash advance
- Efficiently operate computer software used to perform daily duties
- Perform daily closing procedures within the banking center
Cashiers/Sales Representative
Auto Zone
03.2006 - 04.2014
- Ensured that each customer received outstanding service by providing a guest friendly environment
- Including greeting and acknowledging every guest, maintaining outside standards, solid product knowledge and all other components of guest service
- Assisted in processing and replenishing goods; participated in receiving and monitoring floor stock
- Adhered to all company policies, procedures and practices including signage, pricing and loss prevention
- Accurately and efficiently completed all sales transactions and maintained proper cash
- Accountabilities at POS registers
- Provided excellent customer service by maintaining up-to-date knowledge of inventory and assisting customers with their needs
- Asked probing questions to help diagnose issues and make recommendations on necessary parts for car repair
- Worked as cashier processing sales and processing credit cards
- Managed cash within the store by balancing registers daily for opening and closing
- Provided added value and upsold customers by offering additional services or warranties on purchases.
Education
High School Diploma -
Belmont High School
1575 W 2nd St, Los Angeles, CA 90026Medical Assistant
UEI College
6055 Pacific Blvd, Huntington Park, CA 90255Skills
- Call Center
- Customer Service
- Bilingual
- Bank Teller
- Credit Union
- Retail Banking Experience
- Cash Handling
- Cross Selling/Upselling
Timeline
Member Service Representative
Water And Power Community Credit Union
05.2019 - Current
Teller
Water And Power Community Credit Union
05.2019 - 05.2021
Member Service Representative I - Teller
Pasadena Federal Credit Union
12.2015 - 08.2018
Sales Associate
USC Library
05.2014 - 08.2015
Cashiers/Sales Representative
Auto Zone
03.2006 - 04.2014
High School Diploma -
Belmont High School
Medical Assistant
UEI College
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