Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Hi, I’m
Nadia Valteau
New Orleans,LA
Summary
Overview
10
years of professional experience
Work History
UberNew Orleans, LA
Driver
05.2021 - Current
Job overview
- Drove passengers from pick-up points & deliver to destination.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Offered riders information about local attractions and restaurants.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Used advanced driving techniques to better improve time management and safety.
- Complied with traffic regulations to safely operate vehicles.
- Followed safety regulations and state laws governing vehicle operation.
- Arranged to pick up customers or groups.
Chosen Vessels Dance And Performing ArtsNew Orleans, LA
Brand Ambassador
12.2013 - Current
Job overview
- Increased client profits by establishing strong brand representation through face-to-face marketing.
- Providing feedback and insight on new products/services
- Assisting in content creation (ie. writing blogs, newsletters, product reviews, etc.
- Conversed with customers to share information about products and services.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Shared feedback and ideas with management to improve processes.
- Stayed on top of industry-related topics, trends and tools to impact social growth and engagement.
Chosen Vessels Dance And Performing ArtsNew Orleans, LA
Administrative Assistant to Director
12.2013 - Current
Job overview
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments, meetings and events for management staff.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
Chosen Vessels Dance And Performing ArtsNew Orleans, LA
Dance Instructor
12.2013 - Current
Job overview
- Assessed dancer strengths and developed choreography to highlight talent.
- Provide a fun and creative environment.
- Instructed groups of individual and coupled dancers in different dance styles.
- Ability to teach using various dance styles and methodologies from beginner to advanced level.
- Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building ballet knowledge.
- Built positive relationships with students, parents, colleagues and administrators.
- Enhanced students' confidence and progress by promoting diligence and determination with difficult tasks.
TurboTaxNew Orleans, LA
Customer Service Representative
02.2023 - 04.2023
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Raising Cane's RestaurantsNew Orleans, LA
Certified Trainer
10.2019 - 03.2023
Job overview
- Training and guiding performance of Crewmembers. He/she must work fast and with a sense of urgency, while being friendly to Customers and supportive of Trainees. In all assignments, the CT must uphold Cane’s standards and enable Crewmembers to execute their responsibilities at a high level.
- Determined appropriate instructional plans based on personal strengths and training goals.
- Tracked participant attendance, contributions and progress according to objectives.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Raising Cane's RestaurantsNew Orleans, LA
Bird Specialist
10.2019 - 03.2021
Job overview
- A Bird Specialist is a crew member who understands the procedures and standards of Raising Cane's.
- Responsible for leading the Crew during the shift and making sure the standard for the kitchen is being kept.
- Other responsibilities of being a Bird Specialist is making sure to serve the customer the best quality food and working together with crew members to create a good work environment.
Raising Cane's RestaurantsNew Orleans, LA
Crew Member
09.2019 - 03.2021
Job overview
- Providing a positive Customer experience, including ensuring all food orders are prepared to Raising Cane's standards and working in various areas of the Restaurant (e.g., Front Counter, Dining Room, Kitchen, and Drive-Thru.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Packed fast food products in approved containers, cups and bags.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
Lafayette Academy Charter SchoolNew Orleans, Louisiana
Assistant Dance Coach
11.2014 - 05.2019
Job overview
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
- Coordinated pre-season tryouts, training camps and special workshops to support team goals.
- Ability to teach using various dance styles and methodologies from beginner to advanced level
- Recruited potential athletes by sending recruitment letters, meeting with recruits and arranging and offering incentives.
Caesars SuperdomeKenner, Louisiana
Usher
10.2017 - 04.2018
Job overview
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Checked assigned sections for cleanliness and assisted in keeping venue clean during, between and after shows.
- Determined authenticity and applicability of presented tickets.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
- Greeted and assisted customers to foster positive experiences.
Rainbow ShopsNew Orleans, LA
Sales Associate
01.2018 - 03.2018
Job overview
- A sales associate is usually responsible for welcoming customers, maintaining floor appearance, directing customers to goods and operating cash registers. They ensure that their company makes more sales and gets customers products suited to their needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Trained new team members in cash register operation, stock procedures and customer services.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
Delgado Community CollegeNew Orleans, LA
Associate of Science from Business Administration And Management
12.2022
University Overview
Delgado Community CollegeNew Orleans, LA
Certification from General Studies
05.2020
University Overview
Skills
- Verbal and Written Communication
- Punctual and Reliable
- Friendly and Outgoing
- Passenger Assistance
- Travel Administration
- Data Entry Documentation
- Business Writing
- Proposal Writing
- Back Office Operations
- Data Analysis and Reporting
- Social Media Marketing
- Proofreading and Editing
- Data Management
- Detail Oriented
- Calendar Management
- Digital Marketing
- Content Creation
- Customer Service
- Administrative Assistance
- Project Management
- Data Collection and Analysis
- Problem Solving
- Data Review
- Relationship Management
- Creative Thinking
- Brand Awareness
Languages
English
Native/ Bilingual
Accomplishments
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Affiliations
Affiliations
- Member, Alumni Association
Timeline
Customer Service Representative
TurboTax
02.2023 - 04.2023
Driver
Uber
05.2021 - Current
Certified Trainer
Raising Cane's Restaurants
10.2019 - 03.2023
Bird Specialist
Raising Cane's Restaurants
10.2019 - 03.2021
Crew Member
Raising Cane's Restaurants
09.2019 - 03.2021
Sales Associate
Rainbow Shops
01.2018 - 03.2018
Usher
Caesars Superdome
10.2017 - 04.2018
Assistant Dance Coach
Lafayette Academy Charter School
11.2014 - 05.2019
Brand Ambassador
Chosen Vessels Dance And Performing Arts
12.2013 - Current
Administrative Assistant to Director
Chosen Vessels Dance And Performing Arts
12.2013 - Current
Dance Instructor
Chosen Vessels Dance And Performing Arts
12.2013 - Current
Delgado Community College
Associate of Science from Business Administration And Management
Delgado Community College
Certification from General Studies
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