Nadia Williams

P&L / Customer Relations / Purchasing/ QA/ Cost Controls/ Sales & Marketing / Budgets / Non-Union / Inventory Utilizing my strong leadership and operations skills. I implement practical strategies that optimize efficiency, quality customer service and profitability in up and down markets. I am excellent at motivating and training operations, Increasing revenues and market share in highly competitive, service-oriented industries. My team building skills enable the team to continually exceed all internal/external guidelines and deliver top performance and superior results. In summary, my key strengths include. Achieving excellent results in highly competitive, cost-driven, service-oriented markets. Instituting rigorous operational and customer service standards. Recapturing lost business while building customer loyalty to maximize sales. Training and development of new Supervisor and Managers. Boosting customer satisfaction to create long-term loyalty and repeat business. Assertive, energetic and proactive, I develop self-motivated teams that are customer-focused and driven by the pursuit of excellence. Serve-Safe Certification from the National Restaurant Association support my success.

• Maximized profitability during economic downturn. Honey Baked Ham: In a weak economy, had increased revenue. Developed/executed operational and marketing strategies to minimize expenses, reduce labor, maximize profits and boost sales. Grew sales 25% while reducing costs.
• Boost revenue with new selling techniques. Challenged to increase gifting & catering sales for Honey baked retail restaurant. I trained seasonal associates in new selling techniques. We contacted new and existing customers and catapulted gifting sales to 88.25% increase and catering sales 36.73% over LY. Awarded highest gifting sales increase in the district and ranked third company wide.
• Improved company’s ability to attract/retain qualified staff. Upon joining Honey Baked, I was faced with a team member turnover rate of 70%. With Opened communications, defined expectations/core values, established an open-door approach, developed succession plan and provide timely performance feedback. I slashed turnover to 20%, one of the lowest in the company.
• QUALITY ASSURANCE. Challenged with taking the store I am assigned to the next level of safety and sanitation. I develop daily, weekly cleaning and sanitation checklist for the associates to perform. I ensure all associates were trained on how to execute the list. With my supervision and follow-ups, I brought the score from failing to a 100% on all evaluations.
• Customer Relations. Awarded 95-100% on customer satisfaction surveys.

ServSafe Certified