Nadia Wyllie
Denver,CO
Summary
Dynamic Behavioral Health Technician with a proven track record at Eating Recovery Center, excelling in crisis intervention and mental health support. Leveraged expertise in conflict resolution and patient observation to enhance client care and safety. Demonstrated exceptional documentation skills, ensuring accurate case management and compliance with HIPAA regulations. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Behavioral Health Technician
Eating Recovery Center
11.2021 - Current
- Facilitated on-site activities, support groups, and outings for clients.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Searched resident belongings prior to and during stays.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Charted on each patient daily.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Receptionist Administrator
Colorado Housing and Finance Authority
11.2019 - 11.2020
- Handled complaints and questions, and re-directed calls to other team members.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Personal Trainer
24 Hour Fitness
01.2018 - 01.2019
- Designed specific workout systems for individual clients based on performance ability.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Assisted clients with personal fitness goals through realistic objectives.
Leasing Administrative Assistant
Hudson Grove
01.2016 - 01.2018
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Served as corporate liaison for finance, IT, and marketing departments.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
Education
Associate of Arts - Psychology
Community College of Aurora
Aurora, CO07.2023
Skills
- Conflict Resolution
- Activity monitoring
- Crisis handling
- Patient Observation
- Resource Coordination
- Case Documentation
- Crisis Intervention
- Incident Reporting
- Records Management
- Documentation skills
- Assessment administration
- Mental Health Support
Timeline
Behavioral Health Technician
Eating Recovery Center
11.2021 - Current
Receptionist Administrator
Colorado Housing and Finance Authority
11.2019 - 11.2020
Personal Trainer
24 Hour Fitness
01.2018 - 01.2019
Leasing Administrative Assistant
Hudson Grove
01.2016 - 01.2018
Associate of Arts - Psychology
Community College of Aurora
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