Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

NADIA CHRISTELLE TEMOU TCHOUNGA EPSE EVENGA

Richmond,CA

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Friendly [Job Title] with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays. Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

17
17
years of professional experience
1
1
Certificate

Work History

Restaurant Associate

Burger King
06.2020 - Current
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined food preparation processes for increased efficiency and reduced waste.
  • Collaborated with team members to ensure seamless operations and a positive dining experience for guests.
  • Boosted restaurant sales by upselling menu items and promoting special offers.
  • Maintained a clean and inviting dining area, enhancing the overall guest experience.
  • Assisted in inventory management, ensuring adequate stock levels and minimizing spoilage.
  • Helped reduce staff turnover by fostering a supportive work environment and providing ongoing training opportunities.
  • Increased repeat business through friendly interactions with customers and remembering their preferences.
  • Adhered to strict food safety guidelines, maintaining a safe environment for both staff and guests alike.
  • Provided support during peak hours, effectively managing multiple tasks simultaneously.
  • Improved order accuracy through meticulous attention to detail during the ordering process.

Court Bailiff in Training

Bailiff's Office
03.2014 - 04.2016
  • Improved courtroom efficiency by assisting judges with administrative tasks and managing court proceedings.
  • Ensured a secure environment for all parties involved in court cases by conducting thorough security checks and monitoring activities within the courtroom.
  • Streamlined communication between the judge, attorneys, and other court personnel by delivering documents and messages in a timely manner.
  • Maintained order in the courtroom during high-stress situations by implementing conflict resolution techniques.
  • Enhanced public safety by escorting defendants to and from holding cells, ensuring no disruptions occurred during court proceedings.
  • Upheld confidentiality of sensitive information while managing case files, protecting the integrity of each trial.
  • Promoted transparency in court procedures by providing assistance to members of the public during their visits to the courthouse.
  • Supported efficient case flow management by coordinating schedules for multiple parties involved in trials.
  • Expedited legal processes through effective collaboration with fellow bailiffs, law enforcement officers, and court staff.

Hotel Front Desk Clerk

Hotel Meridian
10.2012 - 01.2014
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Updated guest records with pertinent information to provide personalized service during their stay.

Store Associate

Walgreen's Pharmacy
12.2023 - Current
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Contributed to loss prevention efforts by monitoring store activity closely during shifts.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.

Restaurant Team Member

Restaurant Five Stars
11.2011 - 09.2012
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Supported management by assisting with inventory control measures, reducing waste costs over time.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Consistently met or exceeded sales goals through upselling techniques and genuine product knowledge recommendations.
  • Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.

Store Associate

MTN Satellite Communications
01.2007 - 10.2011
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Contributed to loss prevention efforts by monitoring store activity closely during shifts.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Participated in ongoing training sessions to stay updated on product information and company policies effectively applying newfound knowledge on the job.

Teaching Assistant

ST Andre high school
YAOUNDE / CAMEROON, Cameroon
06.2016 - 06.2018
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Y

Master's in Private Law Justice Administration

Yaounde 2 University
09.2010

High School Diploma -

Bilingual High School
Yaounde Cameroon
07.2005

Skills

  • Group Leadership
  • Teaching Strategies
  • Project-Based Learning
  • Background in [Subject]
  • Reading Comprehension
  • Individualized Support
  • Compliance
  • Team Collaboration
  • Group Facilitation
  • Adaptability
  • Active Listening

Affiliations

  • I LIKE TO EXERCISE WHEN EVEN I GOT A CHANCE TO DO SO.

Certification

GUARD CARD

Languages

French
Native or Bilingual
English
Full Professional
Spanish
Elementary

Timeline

Store Associate

Walgreen's Pharmacy
12.2023 - Current

Restaurant Associate

Burger King
06.2020 - Current

Teaching Assistant

ST Andre high school
06.2016 - 06.2018

Court Bailiff in Training

Bailiff's Office
03.2014 - 04.2016

Hotel Front Desk Clerk

Hotel Meridian
10.2012 - 01.2014

Restaurant Team Member

Restaurant Five Stars
11.2011 - 09.2012

Store Associate

MTN Satellite Communications
01.2007 - 10.2011

Y

Master's in Private Law Justice Administration

Yaounde 2 University

High School Diploma -

Bilingual High School

Similar Profiles

CREATE PROFILE
NADIA CHRISTELLE TEMOU TCHOUNGA EPSE EVENGA