Nadia Henry
Houston
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Tufts Health Public Plan
10.2024 - 12.2025
- Facilitated patient registration and appointment scheduling in high call volume environment.
- Implemented best practices for managing sensitive patient information securely and accurately.
- Ensured compliance with insurance verification processes to enhance service delivery.
- Analyzed patient flow data to identify bottlenecks and recommend process improvements.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Implemented best practices for managing sensitive patient information securely and accurately.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Customer Service Representative
Universal Fidelity
04.2025 - 09.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and systems.
- Managed high-volume calls while maintaining a positive customer experience.
- Implemented feedback mechanisms to enhance service delivery and customer satisfaction.
Substitute Teacher
ESS Education
10.2022 - 01.2023
- Follows and teaches lesson plans, aids students in understanding subject matter, and ensures that regular classroom routines are followed
- Provide meaningful instruction to students in assigned classrooms while regular teacher is absent
- Review and implement regular teacher's routines, procedures, lesson plans, and curriculum objectives
- Establish and maintain a safe and orderly classroom environment
- Report any student injuries, illness, and serious discipline problems to school administration
- Perform other duties as directed by school administration
Substitute Teacher
ESS Education
10.2022 - 01.2023
- Follows and teaches lesson plans, aids students in understanding subject matter, and ensures that regular classroom routines are followed
- Provide meaningful instruction to students in assigned classrooms while regular teacher is absent
- Review and implement regular teacher's routines, procedures, lesson plans, and curriculum objectives
- Establish and maintain a safe and orderly classroom environment
- Report any student injuries, illness, and serious discipline problems to school administration
- Perform other duties as directed by school administration
Intake Certification Specialist
The American GI Forum National Veterans Outreach Program
07.2022 - 10.2022
- Providing initial information on program services to all applicants and answering all incoming calls and direct them as necessary.
- Performs intake procedures to determine eligibility of the applicant.
- Completes targeting criteria point system to determine priority of service.
- Gathers all certifying documents for verification of eligibility.
- Secure the confidentiality of the documents until processed to the Support Services Case Manager.
- Assisting the Case Manager in obtaining additional documents, assisting in the processing of support services request forms.
Intake Certification Specialist
The American GI Forum National Veterans Outreach Program
07.2022 - 10.2022
- Providing initial information on program services to all applicants and answering all incoming calls and direct them as necessary.
- Performs intake procedures to determine eligibility of the applicant.
- Completes targeting criteria point system to determine priority of service.
- Gathers all certifying documents for verification of eligibility.
- Secure the confidentiality of the documents until processed to the Support Services Case Manager.
- Assisting the Case Manager in obtaining additional documents, assisting in the processing of support services request forms.
Dispatcher/Customer Service
Fepco Trucking
08.2021 - 01.2022
- Scheduling drivers to make freight deliveries or collect shipments and packages.
- Communicating with customers about freight details, delivery or pickup times, and special handling requests.
- Planning pre-determined routes and accommodating route changes as needed.
- Preparing dispatch documents, as well as generating freight bills and invoices.
- Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
- Keeping track of transportation regulations and laws to ensure that truck drivers comply.
- Reviewing drivers' logs, including dispatched calls and arrival times.
- Monitoring truck repairs and maintenance schedules.
- Logging customer shipping schedules and complaints.
Dispatcher/Customer Service
Fepco Trucking
08.2021 - 01.2022
- Scheduling drivers to make freight deliveries or collect shipments and packages.
- Communicating with customers about freight details, delivery or pickup times, and special handling requests.
- Planning pre-determined routes and accommodating route changes as needed.
- Preparing dispatch documents, as well as generating freight bills and invoices.
- Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
- Keeping track of transportation regulations and laws to ensure that truck drivers comply.
- Reviewing drivers' logs, including dispatched calls and arrival times.
- Monitoring truck repairs and maintenance schedules.
- Logging customer shipping schedules and complaints.
Front Office Intern
The Covenant House Texas
10.2020 - 01.2021
- Serves visitors by greeting, welcoming, and directing them appropriately.
- Notifies company personnel of visitor arrival.
- Informs visitors by answering or referring inquiries.
- Answering phones to address constituent concerns.
- Writing letters and conducting basic research.
- Participate in office outreach and casework as needed.
Front Office Intern
The Covenant House Texas
10.2020 - 01.2021
- Serves visitors by greeting, welcoming, and directing them appropriately.
- Notifies company personnel of visitor arrival.
- Informs visitors by answering or referring inquiries.
- Answering phones to address constituent concerns.
- Writing letters and conducting basic research.
- Participate in office outreach and casework as needed.
Deli Clerk
Fiesta Mart LLC
08.2019 - 02.2020
- Handling various products in the deli department and interacting with customers to make sales.
- Slicing and cutting deli food products such as meats and cheeses.
- Taking inventory of products on display and promoting the types of meat or cheese available in their deli department.
Deli Clerk
Fiesta Mart LLC
08.2019 - 02.2020
- Handling various products in the deli department and interacting with customers to make sales.
- Slicing and cutting deli food products such as meats and cheeses.
- Taking inventory of products on display and promoting the types of meat or cheese available in their deli department.
Team Member
Sonic Drive-In
09.2018 - 06.2019
- Taking orders and making accurate change quickly.
- Providing food service to our guests with enthusiasm.
- Packaging all menu items and checking for product quality and consistency.
- Preparing drinks and ice cream treats.
Team Member
Sonic Drive-In
09.2018 - 06.2019
- Taking orders and making accurate change quickly.
- Providing food service to our guests with enthusiasm.
- Packaging all menu items and checking for product quality and consistency.
- Preparing drinks and ice cream treats.
Education
High school diploma - undefined
Cypress Creek High School
Houston, TX08.2018
Skills
- Administrative experience
- Microsoft Office, Word, Excel, PowerPoint
- Data Entry
- Customer service skills
- Sales
- Communication skills
- Computer literacy
- Multitasking and organization
- Conflict resolution
- Registration and scheduling
Certification
- CPR & First Aid, 2016-08-01, Trained and certified by the American Red Cross
- Food Handler Certification
- Food Safety Certification
- First Aid Certification
- BLS Certification
- CPR Certification
Languages
English
Spanish
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Work Permit: Authorized to work in the US for any employer
- Availability: Willing to relocate: Anywhere
- Visa Status: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Universal Fidelity
04.2025 - 09.2025
Patient Access Representative
Tufts Health Public Plan
10.2024 - 12.2025
Substitute Teacher
ESS Education
10.2022 - 01.2023
Substitute Teacher
ESS Education
10.2022 - 01.2023
Intake Certification Specialist
The American GI Forum National Veterans Outreach Program
07.2022 - 10.2022
Intake Certification Specialist
The American GI Forum National Veterans Outreach Program
07.2022 - 10.2022
Dispatcher/Customer Service
Fepco Trucking
08.2021 - 01.2022
Dispatcher/Customer Service
Fepco Trucking
08.2021 - 01.2022
Front Office Intern
The Covenant House Texas
10.2020 - 01.2021
Front Office Intern
The Covenant House Texas
10.2020 - 01.2021
Deli Clerk
Fiesta Mart LLC
08.2019 - 02.2020
Deli Clerk
Fiesta Mart LLC
08.2019 - 02.2020
Team Member
Sonic Drive-In
09.2018 - 06.2019
Team Member
Sonic Drive-In
09.2018 - 06.2019
High school diploma - undefined
Cypress Creek High School