Nadia Henry
Houston
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Tufts Health Public Plan
Remote
10.2024 - 12.2025
- Facilitated patient registration and appointment scheduling in high call volume environment.
- Implemented best practices for managing sensitive patient information securely and accurately.
- Ensured compliance with insurance verification processes to enhance service delivery.
- Analyzed patient flow data to identify bottlenecks and recommend process improvements.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Implemented best practices for managing sensitive patient information securely and accurately.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Customer Service Representative
Universal Fidelity
Houston, TX
04.2025 - 09.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and systems.
- Managed high-volume calls while maintaining a positive customer experience.
- Implemented feedback mechanisms to enhance service delivery and customer satisfaction.
Substitute Teacher
ESS Education
Houston, TX
10.2022 - 01.2023
- Follows and teaches lesson plans, aids students in understanding subject matter, and ensures that regular classroom routines are followed
- Provide meaningful instruction to students in assigned classrooms while regular teacher is absent
- Review and implement regular teacher's routines, procedures, lesson plans, and curriculum objectives
- Establish and maintain a safe and orderly classroom environment
- Report any student injuries, illness, and serious discipline problems to school administration
- Perform other duties as directed by school administration
Substitute Teacher
ESS Education
Houston, TX
10.2022 - 01.2023
- Follows and teaches lesson plans, aids students in understanding subject matter, and ensures that regular classroom routines are followed
- Provide meaningful instruction to students in assigned classrooms while regular teacher is absent
- Review and implement regular teacher's routines, procedures, lesson plans, and curriculum objectives
- Establish and maintain a safe and orderly classroom environment
- Report any student injuries, illness, and serious discipline problems to school administration
- Perform other duties as directed by school administration
Intake Certification Specialist
The American GI Forum National Veterans Outreach Program
Houston, TX
07.2022 - 10.2022
- Providing initial information on program services to all applicants and answering all incoming calls and direct them as necessary.
- Performs intake procedures to determine eligibility of the applicant.
- Completes targeting criteria point system to determine priority of service.
- Gathers all certifying documents for verification of eligibility.
- Secure the confidentiality of the documents until processed to the Support Services Case Manager.
- Assisting the Case Manager in obtaining additional documents, assisting in the processing of support services request forms.
Intake Certification Specialist
The American GI Forum National Veterans Outreach Program
Houston, TX
07.2022 - 10.2022
- Providing initial information on program services to all applicants and answering all incoming calls and direct them as necessary.
- Performs intake procedures to determine eligibility of the applicant.
- Completes targeting criteria point system to determine priority of service.
- Gathers all certifying documents for verification of eligibility.
- Secure the confidentiality of the documents until processed to the Support Services Case Manager.
- Assisting the Case Manager in obtaining additional documents, assisting in the processing of support services request forms.
Dispatcher/Customer Service
Fepco Trucking
Conley, GA
08.2021 - 01.2022
- Scheduling drivers to make freight deliveries or collect shipments and packages.
- Communicating with customers about freight details, delivery or pickup times, and special handling requests.
- Planning pre-determined routes and accommodating route changes as needed.
- Preparing dispatch documents, as well as generating freight bills and invoices.
- Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
- Keeping track of transportation regulations and laws to ensure that truck drivers comply.
- Reviewing drivers' logs, including dispatched calls and arrival times.
- Monitoring truck repairs and maintenance schedules.
- Logging customer shipping schedules and complaints.
Dispatcher/Customer Service
Fepco Trucking
Conley, GA
08.2021 - 01.2022
- Scheduling drivers to make freight deliveries or collect shipments and packages.
- Communicating with customers about freight details, delivery or pickup times, and special handling requests.
- Planning pre-determined routes and accommodating route changes as needed.
- Preparing dispatch documents, as well as generating freight bills and invoices.
- Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
- Keeping track of transportation regulations and laws to ensure that truck drivers comply.
- Reviewing drivers' logs, including dispatched calls and arrival times.
- Monitoring truck repairs and maintenance schedules.
- Logging customer shipping schedules and complaints.
Front Office Intern
The Covenant House Texas
Houston, TX
10.2020 - 01.2021
- Serves visitors by greeting, welcoming, and directing them appropriately.
- Notifies company personnel of visitor arrival.
- Informs visitors by answering or referring inquiries.
- Answering phones to address constituent concerns.
- Writing letters and conducting basic research.
- Participate in office outreach and casework as needed.
Front Office Intern
The Covenant House Texas
Houston, TX
10.2020 - 01.2021
- Serves visitors by greeting, welcoming, and directing them appropriately.
- Notifies company personnel of visitor arrival.
- Informs visitors by answering or referring inquiries.
- Answering phones to address constituent concerns.
- Writing letters and conducting basic research.
- Participate in office outreach and casework as needed.
Deli Clerk
Fiesta Mart LLC
Houston, TX
08.2019 - 02.2020
- Handling various products in the deli department and interacting with customers to make sales.
- Slicing and cutting deli food products such as meats and cheeses.
- Taking inventory of products on display and promoting the types of meat or cheese available in their deli department.
Deli Clerk
Fiesta Mart LLC
Houston, TX
08.2019 - 02.2020
- Handling various products in the deli department and interacting with customers to make sales.
- Slicing and cutting deli food products such as meats and cheeses.
- Taking inventory of products on display and promoting the types of meat or cheese available in their deli department.
Team Member
Sonic Drive-In
Houston, TX
09.2018 - 06.2019
- Taking orders and making accurate change quickly.
- Providing food service to our guests with enthusiasm.
- Packaging all menu items and checking for product quality and consistency.
- Preparing drinks and ice cream treats.
Team Member
Sonic Drive-In
Houston, TX
09.2018 - 06.2019
- Taking orders and making accurate change quickly.
- Providing food service to our guests with enthusiasm.
- Packaging all menu items and checking for product quality and consistency.
- Preparing drinks and ice cream treats.
Education
High school diploma - undefined
Cypress Creek High School
Houston, TX08.2018
Skills
- Administrative experience
- Microsoft Office, Word, Excel, PowerPoint
- Data Entry
- Customer service skills
- Sales
- Communication skills
- Computer literacy
- Multitasking and organization
- Conflict resolution
- Registration and scheduling
Certification
- CPR & First Aid, 2016-08-01, Trained and certified by the American Red Cross
- Food Handler Certification
- Food Safety Certification
- First Aid Certification
- BLS Certification
- CPR Certification
Languages
English
Spanish
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Work Permit: Authorized to work in the US for any employer
- Availability: Willing to relocate: Anywhere
- Visa Status: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Universal Fidelity
04.2025 - 09.2025
Patient Access Representative
Tufts Health Public Plan
10.2024 - 12.2025
Substitute Teacher
ESS Education
10.2022 - 01.2023
Substitute Teacher
ESS Education
10.2022 - 01.2023
Intake Certification Specialist
The American GI Forum National Veterans Outreach Program
07.2022 - 10.2022
Intake Certification Specialist
The American GI Forum National Veterans Outreach Program
07.2022 - 10.2022
Dispatcher/Customer Service
Fepco Trucking
08.2021 - 01.2022
Dispatcher/Customer Service
Fepco Trucking
08.2021 - 01.2022
Front Office Intern
The Covenant House Texas
10.2020 - 01.2021
Front Office Intern
The Covenant House Texas
10.2020 - 01.2021
Deli Clerk
Fiesta Mart LLC
08.2019 - 02.2020
Deli Clerk
Fiesta Mart LLC
08.2019 - 02.2020
Team Member
Sonic Drive-In
09.2018 - 06.2019
Team Member
Sonic Drive-In
09.2018 - 06.2019
High school diploma - undefined
Cypress Creek High School