Nadica B. K Providence
Lofty Heights, Green Hill, Kingstown,St. Vincent and the Grenadines
Summary
Adaptable individual with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality. Committed to ensuring employee efficiency and safety. Focused on improving customer relations, team productivity and service quality. Comfortable reporting to upper management and implementing organizational and structural changes. Experience handling budgets and cash flow. Proficient in solving diverse issues using well-organized approaches. Proactive and excited to partner with like-minded colleagues to achieve goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Front Office Manager
Mandarin Oriental Miami
09.2024 - Current
- Improved team performance by providing regular training on customer service techniques and hotel policies.
- Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
- Ensured accurate billing procedures were followed consistently by front desk staff members.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
Duty Manager
Mandarin Oriental, Canouan
10.2021 - 09.2024
- Upheld compliance and consistently followed company and industry-set standards.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimizing operational disruption.
- Appraised staff to pinpoint performance gaps and learning needs and arranged training sessions to improve skill levels and quality of service delivery.
- Planned, directed and coordinated service delivery across operational departments, exceeding guest expectations.
- Assessed scenes for immediate needs and prioritized response of the ERT for best results and use of resources.
Night Manager
Mandarin Oriental, Canouan
09.2019 - 10.2021
- Audited night operations, identified emerging issues and directed staff to resolve identified problems for seamless guest experience.
- Guaranteed staff's fire safety knowledge remained up-to-date through training, smoothly handling evacuation procedures during emergencies.
- Monitored team performance by scheduling, assigning and supervising nightly tasks to uphold hotel standards and guidelines.
- Produced and processed end-of-day reports, providing insight into establishment's operations for thorough, reliable company reference.
- Managed front-of-house reception duties using hotel management software, handling out-of-hours check-in, check-out and customer transactions.
Night Auditor
Mandarin Oriental, Canouan
11.2016 - 08.2019
- Make certain that all transactions for the current business day were executed correctly, e.g. Reconcile credit cards.
- Handling guest queries and requests. Managed late check-ins and directed guests to rooms and facilities.
- Handled night auditing duties which included verification of daily room occupancy and hotel revenue.
- Followed facility security protocols for guest and staff safety.
Site Manager
Express Vinci, SVG
05.2016 - 01.2019
- Management and promotion of the social media pages and website.
- Reviewed design documents with technical teams to ascertain requirements, develop project plans and outline proposed budgets.
- Cooperated with authorities to obtain permits and licenses for compliance with established laws and regulations.
- Networking with potential clients and suppliers.
Brand Ambassador
Sparrows Premium Rum, St. Vincent Distillers Ltd
03.2012 - 12.2016
- Assisted in the organization of marketing and promotional events such as networking events and shows.
- Attended public events with communities, businesses and media to promote brand updates and increase awareness.
Offshore Companies and Trust Clerk
Loyal Agency and Trust Corp
12.2011 - 02.2016
- Reviewed and performed compliance and due diligence for potential clients.
- Incorporation of International Business Companies; Limited Liability Companies; Mutual Funds and Trust Companies and Yacht Registrations.
- Compiled financial data and drafted billing reports to identify past-due accounts and reconcile balances.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
Education
4 GCE A-Levels -
St. Vincent Community College
2006
8 CXC O'Levels -
St. Vincent Girls' High School
2003
Skills
- Front Desk Operations
- Cash Handling Accuracy
- Complaint Handling
- Customer Service
- Employee Supervision
- Emergency response readiness
- Computer Software: OPERA, MOONSOL, MICROS, ARGUS, Alice
- Database Operation: Microsoft Office Access, Oracle 8i
- Microsoft Office Package: Microsoft Word, Excel, Access, Publisher
Affiliations
- World Association of Girl Guides and Girl Scouts (WAGGS) SVG.
- The Image Modelling Agency SVG: Model; Runway Trainer; Manager of The Image Junior Club.
Certification
- MHFA England - Mental Health First Aider (2023-2026).
- Resort Butler Service (Butler Training) - Heilbron Hospitality, 2024.
- Mandarin Chinese Level One (1) course - St. Vincent Community College, 2016
- Young Employees Socialization Training Programme - Eastern Caribbean Institute of Banking and Financial Services, 2006
Timeline
Assistant Front Office Manager
Mandarin Oriental Miami
09.2024 - Current
Duty Manager
Mandarin Oriental, Canouan
10.2021 - 09.2024
Night Manager
Mandarin Oriental, Canouan
09.2019 - 10.2021
Night Auditor
Mandarin Oriental, Canouan
11.2016 - 08.2019
Site Manager
Express Vinci, SVG
05.2016 - 01.2019
Brand Ambassador
Sparrows Premium Rum, St. Vincent Distillers Ltd
03.2012 - 12.2016
Offshore Companies and Trust Clerk
Loyal Agency and Trust Corp
12.2011 - 02.2016
8 CXC O'Levels -
St. Vincent Girls' High School
4 GCE A-Levels -
St. Vincent Community College
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