Nadiel Blair
Florida
Summary
Professional in customer support, bringing valuable experience and readiness to excel in customer communication roles. Known for quick issue resolution and enhancing user experience through effective chat interaction. Focused on team collaboration and achieving results, with reliable and adaptable approach to changing needs Skilled in active listening, clear communication, and multitasking within fast-paced environments. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability and flexibility in meeting changing needs..
Overview
8
8
years of professional experience
1
1
Certification
Work History
Chat Support Representative
Storage Rentals Of America
02.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
- Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
Intake Specialist
SENATOR D. PHILIP LEWIS CENTER
04.2021 - 12.2022
- Perform duties to interview, assess and develop plans to address homeless individuals' needs; coordinate services from various agencies and work with a multi-disciplinary team to provide services to end their housing crisis.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Identify service needed through interview process, assessment of behavior in person and over the phone, results of substance abuse tests and individual's statements
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
Front Desk Administrative Assistant
SENATOR D. PHILIP LEWIS CENTER
09.2019 - 03.2021
- Providing high quality residential maintenance and customer service to ensure a safe, and immaculate environment.
- Complete work orders and have residents sign and complete paperwork in a correct and timely manner.
- Maintain accurate records; submit paperwork and appropriate documentation.
- Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times.
- Collect patient and client documents and information upon referral.
- Monitored office supplies by checking inventory and placing orders.
- Aided colleagues, managers, and customers through regular communication and assistance.
Administrative Assistant
CITY OF RIVIERA BEACH
03.2017 - 07.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
Education
Bachelor of Social Work - MEDICAL CASE MANAGEMENT
PALM BEACH STATE COLLEGE
05-2026
Associate of Arts - Sociology
Palm Beach State College
Lake Worth, FL05-2023
HS DIPLOMA -
PALM BEACH LAKES HIGH SCHOOL
05.2016
Skills
- Advanced MS Office Skills
- Proficient in Prioritizing Tasks
- Collaborative Team Member
- Problem-solving skills
- Calm and professional under pressure
- Time management
- Attention to detail
- Multitasking Abilities
- Staff training and development
- Documentation and reporting
- Customer relationship management (CRM)
- Quick typing
- Up-selling techniques
Certification
CPR Certification
Timeline
Chat Support Representative
Storage Rentals Of America
02.2023 - Current
Intake Specialist
SENATOR D. PHILIP LEWIS CENTER
04.2021 - 12.2022
Front Desk Administrative Assistant
SENATOR D. PHILIP LEWIS CENTER
09.2019 - 03.2021
Administrative Assistant
CITY OF RIVIERA BEACH
03.2017 - 07.2019
HS DIPLOMA -
PALM BEACH LAKES HIGH SCHOOL
Bachelor of Social Work - MEDICAL CASE MANAGEMENT
PALM BEACH STATE COLLEGE
Associate of Arts - Sociology
Palm Beach State College
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