Nadien Zerban
Summary
Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Application Support Specialist
Group One Trading
09.2020 - Current
- Performed frontline user support for firm's proprietary office and back-office software spanning hundreds of unique user interfaces and thousands of service requiring in depth knowledge of market dynamics and familiarity with individual workflows of dozens of traders, developers, support, and risk management
- Educate new employees in use of firm's proprietary software system systems
- Documented of bugs and new feature requests from firm's software suite using JIRA, collaborating with developers and traders to communicate problems and ideas, and following through to issue resolution
- Desktop and hardware support for hundreds of user setups across at home and office locations
- Introduced to world of options trading and market-making through various classes and practical experience
- Awarded Drexel University 2022 Cooperative Education Award based on outstanding performance and dedication during internship.
- Carried out new hardware installations and updates, keeping systems functional and secure.
User Experience Designer
MilkCrate
09.2019 - 04.2020
- Worked with product management and engineering team to define and implement innovative solutions for product direction, visuals, and experience
- Spearheaded visual design from concept to final hand-off to engineering team
- Developed ideas to bring simplicity and user friendliness to complex design roadblocks
- Conducted user research and testing as well as assisted in evaluating user feedback.
Software Quality Assurance Engineer
Dell
09.2018 - 04.2019
- Collaborated with developers and product owners to stay current on product features and intended functionality
- Debugged code and located root causes of problems by reviewing configuration files and logs
- Gathered data on integration issues and vulnerabilities and reported all findings to developers with improvement recommendations
- Identified and tracked defects with connector SD4 and supported developers in resolving problems by completing additional tests
- Complete knowledge of all basic understanding of IT services and their uses in AWS Cloud platform
Education
Master of Science - Data Science
DePaul University
Chicago, IL09.2024
Bachelor of Science - Human Computer Interaction & Data Analysis
Drexel University
Philadelphia, PA06.2022
Skills
- Design Tools & Sketch
- Adobe Photoshop
- Illustrator
- Adobe Creative Suite
- Prototyping & Marvel
- Invasion
- Development (HTML, CSS, JavaScript)
- WordPress knowledge
- AWS (EC2, ELB, RDS, S3, Cloud Watch)
- Python and Bash proficiency
- Java, PHP, and Perl
- Microsoft Office Suite
- Technical issues analysis
- Desktop support
- Application support
- Hardware diagnostics
- Technical Support
Websites
Accomplishments
- Collaborated with team of 6-10 in the development of Drexel Safety Map Project.
- Resolved product issue through consumer testing.
- Supervised team of 3 employees
Certification
- Securities Trader Representative Exam
- The Securities Industry Essentials
- AWS Cloud Practitioner
Languages
Arabic
Native or Bilingual
French
Professional Working
German
Limited Working
Timeline
Application Support Specialist
Group One Trading
09.2020 - Current
User Experience Designer
MilkCrate
09.2019 - 04.2020
Software Quality Assurance Engineer
Dell
09.2018 - 04.2019
Master of Science - Data Science
DePaul University
Bachelor of Science - Human Computer Interaction & Data Analysis
Drexel University