Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NADIIA CHORNA

ALISO VIEJO

Summary

Results-driven Account Manager with a proven track record of building strong client relationships, driving revenue growth, and delivering tailored solutions. Skilled in using HubSpot, Salesforce, and Pipedrive to manage accounts, improve retention, and optimize performance. Adept at strategic problem-solving, contract negotiation, and fostering long-term partnerships to achieve business goals.

Overview

9
9
years of professional experience

Work History

HEAD OF ACCOUNT MANAGEMENT

a-sales
06.2024 - Current
  • Develop and implement account management strategies to achieve and exceed revenue targets.
  • Lead, mentor, and inspire a team of account managers to optimize performance and client engagement.
  • Act as the primary liaison for high-value accounts, ensuring seamless communication and issue resolution.
  • Analyze client needs and market trends to identify opportunities for growth and expansion.
  • Negotiate contracts and agreements to secure favorable terms for both clients and the organization.

ACCOUNT MANAGER

Belkins
09.2023 - 02.2024
  • Build and maintain strong relationships with a portfolio of clients, ensuring consistent communication and trust.
  • Act as a liaison between clients and internal teams to deliver on client needs and expectations.
  • Identify opportunities for upselling, cross-selling, and service enhancements to drive revenue growth.
  • Monitor account performance and client satisfaction, addressing issues promptly to maintain strong partnerships.
  • Prepare and present regular performance reports and strategic recommendations to clients.
  • Manage contract renewals, negotiations, and agreements to ensure mutually beneficial terms.


ACCOUNT MANAGER

OnApp
10.2019 - 11.2021
  • Developed and implemented client retention strategies, focusing on long term value and partnership growth
  • Acted as the primary contact for high value clients, delivering customized solutions and maintaining open, transparent communication
  • Collaborated with internal teams to drive client success and identify new opportunities for business expansion
  • Analyzed client performance data, using insights to enhance account management strategies and improve overall service delivery
  • Led a team of account executives to deliver high impact results for clients, ensuring successful execution of email marketing campaigns

BDR

Eliftech
12.2018 - 08.2019
  • Conducted targeted research to identify and qualify high-potential leads through channels such as LinkedIn, databases, and inbound inquiries.
  • Initiated contact with prospects via emails, and social media to introduce services and generate interest.
  • Maintained accurate records of all prospect interactions using CRM tools such as Salesforce/HubSpot.
  • Collaborated with marketing teams to optimize outreach strategies and provide feedback on lead quality.

SALES MANAGER

ZoomSupport
10.2015 - 10.2017
  • Handled inbound leads generated through phone calls,
  • Conducted thorough needs assessments to understand client requirements and align them with suitable products or services.
  • Provided detailed product or service information and answered inquiries to ensure informed decision-making.
  • Managed the entire sales cycle, from initial contact to closing, while maintaining a high level of professionalism and responsiveness.
  • Maintained accurate records of lead interactions, deals, and outcomes using CRM tools.

Education

Bachelor of Arts - English Language And Literature

Lviv National University By Ivan Franko
Lviv, Ukraine
06-2017

Skills

  • Negotiation
  • Project Management
  • Customer Insights
  • Market Research
  • Lead Generation
  • Strategic Planning
  • Sales
  • CRM: Hubspot
  • CRM: Salesforce
  • Client Management: Airtable
  • Client Management: Asana
  • Client Management: Planhat
  • Client Management: Notion
  • Client Management: Monday

Languages

Ukrainian
Native or Bilingual
English
Full Professional

Timeline

HEAD OF ACCOUNT MANAGEMENT

a-sales
06.2024 - Current

ACCOUNT MANAGER

Belkins
09.2023 - 02.2024

ACCOUNT MANAGER

OnApp
10.2019 - 11.2021

BDR

Eliftech
12.2018 - 08.2019

SALES MANAGER

ZoomSupport
10.2015 - 10.2017

Bachelor of Arts - English Language And Literature

Lviv National University By Ivan Franko

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NADIIA CHORNA