Nadiia Kalitsun
Summary
Experienced customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer service representative, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Currently looking for a full-time position in a company that offers good working conditions, gives opportunity to utilize obtained skills and develop the new ones. Opened and highly-motivated for new experiences.
Overview
9
9
years of professional experience
Work History
Customer Service Agent / C.O.M Department
Eastern Accents
04.2024 - Current
- Worked with custom orders and custom material ensuring quick and professional order fulfillment.
- Created and updated records, files and logs.
- Expedited order fulfillment by promptly addressing any issues.
- Completed logs and reports detailing production data such as quantity, materials used, and quality assurance.
- Collaborated with team members to develop solutions for customer problems.
- Streamlined communication processes for improved information exchange between customers and team members.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays.
- Provided clear communication between departments, ensuring smooth production operations.
- Assisted with documentation and records of the company's purchasing activities.
- Processed purchase orders in accordance with company procedures.
Service Advisor
United Tires LLC
01.2024 - 03.2024
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested add-on services that would be helpful to customers.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Documented problems and corrective actions to maintain records.
- Provided exceptional customer service, resolving complaints efficiently.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled cash and payments operations.
- Scheduled appointments, upselling services.
Customer Service Representative
United Tires LLC
07.2019 - 12.2023
- Provided primary customer support.
- Responded to customers' requests for products, services, and company information.
- Worked to ensure a positive and hassle-free customer experiences.
- Settled any customer disputes in a professional and pleasant manner.
- Helped to increase customer return rates by providing excellent customer service at all times.
- Responded to customers queries in a timely and accurate way, via email, texts, phone calls, live chats, social media platforms.
- Monitored customers' complaints and reaching out to provide assistance.
- Handled eBay and website orders and returns.
- Cooperated with local US stores, warehouses, vendors and merchants.
- Scheduled appointments for services in local US facilities.
- Online sales / upsells.
Freelance Copywriter
Self-Employed
02.2015 - 04.2022
- Provided creative writing and research.
- Completed selling texts for English speaking countries on various topics.
- Edited existing copies for clarity, grammar, punctuation, and overall effectiveness while respecting original author''s intent.
Private Tutor
Self-Employed
01.2016 - 01.2020
- Offered private English language lessons for children and adults on-site and remotely.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Met with parents to discuss student progress and address concerns.
- Cultivated a supportive learning environment, fostering open communication between students and tutor.
Education
Bachelor of Science - Language Interpretation And Translation
Volodymyr Hnatiuk National Pedagogical University
Ternopil, Ukraine07.2019
High School Diploma -
Grammar School of Duliby
Lviv Region, Ukraine05.2015
Skills
- Customer Service
- Problem Resolution
- Outstanding Communication Skills
- Call Center Experience
- Ability to Work Under Pressure
- Ability to Multitask
- Creativity
- Adaptability
- Fast Learner
- Computer Literacy
- Sales
- Complex Problem Solving
- Appointment Scheduling
Languages
Ukrainian
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Agent / C.O.M Department
Eastern Accents
04.2024 - Current
Service Advisor
United Tires LLC
01.2024 - 03.2024
Customer Service Representative
United Tires LLC
07.2019 - 12.2023
Private Tutor
Self-Employed
01.2016 - 01.2020
Freelance Copywriter
Self-Employed
02.2015 - 04.2022
Bachelor of Science - Language Interpretation And Translation
Volodymyr Hnatiuk National Pedagogical University
High School Diploma -
Grammar School of Duliby
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