Nadiia Marakhtanova

• Streamlining communication between policyholders, insurances/adjusters, and repair facility for a smooth claims handling experience;
• Providing assistance for the new customers, including helping with filling out forms such as Direction To Pay; updating clients on the status of the repairs, releasing vehicles;
• Adding all the records of the customers into the system and keeping it up to date;
• Assisting customers with getting rental vehicles for the duration of the repairs;
• Coordinating with local dealerships for the vehicle parts orders and with the body shops to assign additional repair jobs if needed;
• Performing constant verbal and written communication with insurances getting the status for the initial and supplement payments, making sure that all invoices are submitted and paid, keeping payments records up to date;
• Examining photographs and other documents related to claims, submitting supplement requests if required;
• Collaborating with sales representatives team, technicians and other members;
• Constantly multitasking, working in a fast-paced environment;
• Building trust with clients through consistent professionalism, empathy, and transparent communication during difficult situations.

Software: Microsoft Excel, Microsoft Office, Microsoft Word, Google Sheets, Gmail.

• Facilitated smooth communication between vendors and company for prompt resolution of billing queries;
• Provided timely responses to internal customer inquiries regarding payment status;
• Initiated telephone calls and email correspondence with debtors regarding overdue payments;
• Documented all debtor interactions accurately for compliance and follow-up;
• Ensured compliance with company policies and procedures relating to accounts payable processes;
• Collaborated with team members to meet or exceed company goals;
• Performed data entry and data mining.

Software:

- Quickbooks;

- Excel and Google Sheets;

- AR Collect;

- Nutshell;

- Microsoft Document, Office, Team.

Recommendation letter upon request.

Adults (Maritime Technical English):

• Educated Sailors in the subject of marine English;
• Assisted in preparing for tests and interviews.

Children grades 1-10:

• Implemented customized lesson plans and homework assignments based on student's proficiency level;
• Adjusted pedagogical strategies according to the specific needs and abilities of each student;
• Created assessments to track student growth in English language development;
• Used online resources to complement traditional course materials and aid in student learning.

• Identifying potential clients and their needs;
• Presenting and selling products, negotiating and expediting the resolution of customer complaints to maximize satisfaction;
• Implementing sales strategies to meet sales quotas;
• Analyzed customer feedback to enhance products and services.

Achievements:

- Built a team of sales representatives in the first year of work;

- Trained and supervised new team members.