Nadina Djencic
New York,,NY
Summary
Dynamic and detail-oriented professional excelling in fast-paced environments through exceptional organizational and problem-solving skills. Adept at enhancing customer experiences and streamlining operations. Strong interpersonal abilities and a team-player attitude.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Happy Face Pet Ranch
Houston, TX
01.2022 - 04.2023
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Managed office supplies inventory and placed orders when necessary.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Greeted visitors and provided general information about the company.
Fulfillment Expert
Target
Houston, TX
10.2020 - 11.2021
- Accepted, processed and quickly filled orders.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Provided an elevated guest experience to generate a welcoming in-store shopping environment by addressing guest concerns, displaying empathy, and resolving problems on the spot.
- Maintained one of the highest pick productivities while ensuring a low-percentage of items not found.
Checker
Fiesta Mart LLC
Houston, TX
04.2019 - 08.2020
- Maintained a positive and welcoming demeanor to guarantee a safe and hospitable environment for customers.
- Ensured excellent customer service through escorting customers to appropriate aisles or shelves to assist with purchasing decisions.
- Helped with purchases and signed customers up for rewards program.
- Answered questions and inquiries per shift regarding products, prices and availability.
- Processed customer orders and payments with POS system or cash register.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Offered product samples to help customers discover new items.
Education
Bachelor of Arts - Psychology
University of Houston
Houston, TX08.2021
Skills
- Eager and driven personality
- Strong interpersonal skills
- Strong organizational ability
- Time management
- Excellent written and verbal skills
- Ability to work in a fast-paced environment
- Team player
- Detail-oriented
- Ability to work under pressure
- Problem solving skills
- Proficient in Microsoft Office- Word, Excel, Powerpoint, and Outlook
Timeline
Administrative Assistant
Happy Face Pet Ranch
01.2022 - 04.2023
Fulfillment Expert
Target
10.2020 - 11.2021
Checker
Fiesta Mart LLC
04.2019 - 08.2020
Bachelor of Arts - Psychology
University of Houston
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