Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Nadina VanHorn

Birmingham,AL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results, also I'm a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Customer Service Representative (student loan counselor)

MOHELA
06.2022 - Current
  • Accessing customer accounts, resolved service problems, document every customer calls, finalizes policy adjustments, resolved customer complaints
  • Also I would providing customers with detailed information about their account, and assisted customers with a warm and professional attitude
  • Providing account information and/or status, displaying positive, professional and empathetic customer-focused approach.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Representative

Blue Cross Blue Shield
01.2022 - 05.2022
  • Accessing customer accounts, managing insurance inquiries, resolved service problems, document every customer calls, finalizes policy adjustments, resolved customer complaints
  • Also providing customers with detailed information about their policies
  • Handled customer inquiries and suggestions courteously and professionally.
  • Investigated and resolved customer inquiries and complaints quickly.

Office Manager

HHS Environmental Services, LLC
11.2019 - 11.2021
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Receptionist ADVANCED VETERINARY CARE

12.2018 - 11.2019
  • Provided administrative support to staff doctors, specialists, and technicians
  • Updated appointment calendars, provided clients with answers regarding medical treatment and products, facilitated the flow of patient visits, and performed basic bookkeeping, word processing, and the filing of patient claims.

Parts Specialist/Delivery Driver

O'REILLY AUTO PARTS
03.2014 - 12.2017
  • Pulled parts off store shelves to fill customer orders.
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Checked parts computer for stock items and initiated special orders.
  • Safely and punctually delivered auto parts to local automobile stores from large distributor.
  • Worked with clients to develop safety practices for both parts delivery drivers and client receivers.

Education

CERTIFIED MEDICAL ADMINISTRATION JEREMIAH' -

S HOPE ACADEMY
Birmingham, AL

GED -

Jefferson State Community College
Birmingham, AL

Skills

  • Medical Terminology
  • Clerical Support
  • HIPAA
  • Typing
  • Computer Skills
  • Office Management
  • Call Triaging
  • Administrative and Office Support
  • Process Optimization
  • Microsoft Word
  • Reading Comprehension
  • Data Connectivity
  • Order and Refund Processing
  • Inquiry Requests
  • Meeting Coordination and Support
  • Biweekly Payroll Processing

Additional Information

  • Authorized to work in the US for any employer

Timeline

Customer Service Representative (student loan counselor)

MOHELA
06.2022 - Current

Customer Service Representative

Blue Cross Blue Shield
01.2022 - 05.2022

Office Manager

HHS Environmental Services, LLC
11.2019 - 11.2021

Receptionist ADVANCED VETERINARY CARE

12.2018 - 11.2019

Parts Specialist/Delivery Driver

O'REILLY AUTO PARTS
03.2014 - 12.2017

CERTIFIED MEDICAL ADMINISTRATION JEREMIAH' -

S HOPE ACADEMY

GED -

Jefferson State Community College

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Nadina VanHorn