Nadine Acantilado

• Engaged with potential and existing customers through phone, email, and chat to promote and sell Verizon’s wireless plans, devices, internet services, and business solutions.

• Utilized consultative selling techniques to assess customer needs, providing tailored solutions that enhanced the customer experience and drove revenue growth.

• Managed inbound and outbound sales calls, effectively communicating Verizon’s product offerings and current promotions to new and existing customers.

• Built and maintained strong relationships with customers by providing post-sale support, ensuring customer satisfaction, and addressing any service or billing issues.

• Collaborated with cross-functional teams including technical support, billing, and customer service to resolve complex customer issues and ensure a smooth sales process.

• Processed orders, upgrades, and account changes through Verizon’s CRM and order management systems, ensuring accuracy and compliance with company policies.

• Stayed informed on industry trends, product updates, and competitor offerings to provide knowledgeable advice and maintain a competitive edge in sales discussions.

• Managed a portfolio of high-value business accounts, including SMBs and enterprise clients, building long-term relationships and driving customer retention.

• Acted as a strategic advisor to clients, identifying their business needs and providing tailored solutions across Verizon’s portfolio, including wireless services, internet, cloud solutions, security products, and IoT.

• Led end-to-end sales processes, from lead generation and qualification to contract negotiation and closing, ensuring seamless execution and customer satisfaction.

• Developed and executed account growth strategies, driving revenue by upselling and cross-selling Verizon’s business services, including managed services and advanced communications solutions.

• Collaborated with internal teams, including product management, and technical support, to ensure that clients received the highest level of service and support.

• Analyzed client performance metrics, industry trends, and market opportunities to create customized business proposals and present new solutions that align with goals.

• Handled customer escalations and complex issues, coordinating with internal resources to deliver timely resolutions and maintain strong client relationships.

• Maintained detailed account records using Verizon’s CRM, ensuring up-to-date tracking of customer interactions, sales pipelines, and contract statuses.

• Delivered personalized technology solutions by assessing customer needs and recommending Verizon products, services, and plans, including mobile devices, accessories, and wireless services.
• Actively engaged with customers in a retail environment, providing exceptional customer service and technical support for product setup, troubleshooting, and usage.
• Educated customers on Verizon’s offerings such as 5G wireless plans, home internet, TV services, and device protection plans, driving sales and customer satisfaction.
• Assisted with account management tasks, including bill payments, plan upgrades, and account troubleshooting, while ensuring data security and privacy compliance.
• Utilized point-of-sale (POS) systems to process sales, manage inventory, and perform daily financial transactions with accuracy.
• Consistently met or exceeded individual and team sales targets through effective cross-selling, upselling, and promotion of Verizon’s latest products and services.
• Collaborated with team members to maintain store appearance, stock shelves, and ensure product availability, optimizing the overall customer experience.
• Stayed up-to-date with Verizon’s product offerings, promotions, and industry trends to provide informed recommendations and excellent customer support.

• Provided personalized customer consultations, educating clients on wireless products, services, and plans to meet their communication needs.
• Utilized strong product knowledge to explain the benefits of AT&T services, including mobile devices, data plans, home internet, and TV packages.
• Exceeded monthly sales targets through effective upselling and cross-selling, generating revenue from additional services such as insurance and accessories.
• Assisted customers in selecting and activating new devices, upgrading plans, and transferring data while delivering a seamless customer experience.
• Handled billing inquiries, service complaints, and technical support requests to resolve issues and ensure customer satisfaction.
• Managed multiple customer accounts, processing payments, updating profiles, and ensuring compliance with company policies.
• Demonstrated expertise in AT&T’s promotions and campaigns, ensuring customers were informed of the latest deals and offers.
• Collaborated with team members to ensure smooth daily operations and support in-store events and marketing initiatives.