Nadine Ammari
Modesto,California
Summary
Customer Service Rep with a considerable amounts of experience who has consistently provided excellent service in fast-paced settings. Skilled at answering customers' questions quickly and with empathy, which makes sure they are happy and loyal. Taking care of a lot of calls and working with teams from different departments to improve service performance. Known for having good communication skills, the ability to solve problems, and putting the person first.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Caregiver, Special Needs
Family Members
01.2022 - Current
- Full-time, compassionate care for old and disabled family members, including help with getting around, personal hygiene, managing medications, and other daily tasks.
- Kept their living area clean and safe, changing things to make them easier to get to and making sure everyone was comfortable and safe.
- Oversaw complicated medical plans, worked with healthcare providers, and fought for the right medical care and services.
- Made healthy meals that were based on specific food needs and health conditions.
- Chauffeured people to and from medical appointments, errands, and social events, making sure they got there on time and safely.
- Hands-on training with walkers, wheelchairs, and patient lifts, among other assistive devices.
- Strong planning and multitasking skills were shown when caring for others and doing chores around the house.
- Responded effectively to emergencies, demonstrating calm decision-making and basic first-aid knowledge.
- Maintained detailed records of medications, symptoms, and appointments to support continuity of care.
Babysitter
Babysiting My Cousins
03.2023 - Current
- Played games, worked on puzzles, and read books to young children.
- Reassured children when upset providing emotional support and stability.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Taught children to organize toys, wash hands, and share by leading by example.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
Customer Service Representative
Best Rv Center
09.2023 - Current
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Controlled line and crowd with quick, efficient service.
- Provided in-depth information to customers on products and parts of RV to buy along with your van
- Set and achieved goals for professional development and advancement.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Joseph Gregori High School
Modesto, CA05-2025
Skills
- Communication Skills
- Multitasker and organized
- Adaptable and Flexible
- Active Listening
- Time management
- Calm Under Pressure
- Patient with people
- Reliability
- Teamwork and collaboration
- Customer service
Accomplishments
- Achieved a clean and organized business by helping to clean the reception and main area
- earned highest marks for customer satisfaction, company-wide.
Certification
- Certified Dental Assistant, Central Missouri Dental Assisting School- 10 week course (2021).
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Best Rv Center
09.2023 - Current
Babysitter
Babysiting My Cousins
03.2023 - Current
Caregiver, Special Needs
Family Members
01.2022 - Current
High School Diploma -
Joseph Gregori High School
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