Nadine Blair
Brooklyn,NY
Summary
Experienced healthcare management professional prepared to drive operational excellence and patient care. Strong focus on team collaboration and adaptability to changing needs. Skilled in streamlining processes and improving patient satisfaction. Reliable, results-oriented leader with strategic mindset and effective communication abilities.
Overview
34
34
years of professional experience
Work History
Practice Administrator, Department of Medicine Faculty Practices
Mount Sinai Health System
01.2011 - Current
- Administrator for ten Mount Sinai Morningside-West Faculty Practices
- Create benchmarks for practices, providers, and staff to increase productivity
- Create and implement practice policies and procedures for patient care, billing, staff conduct, and administrative processes.
- Analyze Profit and Loss reports monthly with Practice Managers and site Medical Directors
- Assist with Annual budget for practices
- Create, implement, and monitor protocols for practices/providers to ensure meeting thresholds for measures for Incentive and Recognition Programs: Meaningful Use Stages 1 and 2, Patient Center Medical Home (PCMH) Medical Home Imitative (MHI), Physician Quality Reporting System (PQRS), and Accountable Care Organization (ACO), Population Health
- Use practice data for strategic planning analysis and implementation
- Ensure practices implement and meet hospital benchmarks for initiatives: No Show plus rates, TOS collections, denial rates, productivity (booked/filled rates), template management
- Spearhead successful accreditation efforts resulting in improved recognition within the medical community.
- Create evaluation tools for managers/supervisors and staff
- Collaborate with Chiefs to develop strategic plans for expanding the scope of services offered by the practices
- Analyze monthly reports: unbilled/unlocked provider reports, provider sessions, appointment access (3NA), No Show/Bumped reports
- New practice development: develop comprehensive plans for new practices to ensure appropriate implementation
- Liaison between practices and marketing department
- Work closely with site Medical Directors to create practice clinical protocols
Practice Manager
St. Luke's-Roosevelt Hospital/University Medical Practice Associates
08.2002 - 01.2011
- Responsibilities include overall management of multi-specialty practice—internal medicine, geriatrics, cardiology (includes echocardiogram and stress testing), pulmonary medicine, nephrology, endocrinology, and GI
- Managed clinical and clerical staff of 20 and 30 providers at three sites
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Trained providers and staff on proper billing/coding to optimize collections
- Member of the St Luke's-Roosevelt Hospital's Faculty Practice Steering Committee
- Member of Continuum's EMR Implementation Team
- Member of Continuum's Primary Care Initiative Team
- Prepared staff and physicians for JCAHO and other regulatory agency site surveys
- Ensured patient confidentiality to ensure HIPAA compliancy
- Chairperson for Quality Improvement Teams
- Educated staff on billing processes, front office, and Manage care protocols
- Addressed and resolved patient issues
Practice Manager
St. Clare's Hospital Family Health Center
07.1999 - 11.2001
- Responsibilities included management of multispecialty practice: internal medicine, geriatrics, pediatrics, ophthalmology, dermatology, cardiology, podiatry, neurology, orthopaedics, psychiatry, urology, ENT, and GI
- Managed staff of 16, including clinical and clerical staff
- Intermediate Dental Office Manager for five months
- PCAP coordinator
- Prepared staff and physicians for JCAHO site survey; presenter for JCAHO survey
- Member of the Performance Improvement Team
- Implemented and trained staff on Ambulatory Care scheduling system
- Trained Registrars on billing processes
- Responsible for budget and monthly budget variance reports
- Interviewed potential new employees
- Ensured patient confidentiality
- Responsible for ordering clinical and clerical supplies
- Directed medical records processes
- Educated staff on managed care
Practice Manager
D*O*C*S @ 34th Street/Beth Israel Medical Center
06.1991 - 07.1999
- Responsible for overall efficiency of assigned practices, specialties included: primary care, pediatrics, endocrinology, general surgery, GYN, dermatology, cardiology, and GI
- Directed and coordinated activities of medical, nursing and administrative staff of 35
- Scheduled staff, ensured adequate coverage in all areas during office hours
- Worked directly with Corporate Coordinator to provide service to corporate accounts
- Directed medical records processing, retention and purging program
- Maintained telephone system for adequacy and proper telephone etiquette
- Ensured confidential material is disposed of in accordance with established procedures
- Processed payroll for staff of 35
Education
Bernard Baruch College
Executive Secretarial Program - Information Processing
Katharine Gibbs School
New York, NY04.1991
Skills
- Epic Workflow Optimization
- Epic Prelude
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Process improvement
- Goal oriented
- Operations management
- Complex Problem-solving
- Facility oversight
- Performance improvement
- Human resources management
- Practice marketing
- Mentoring
- Healthcare information systems
- Project planning
- Data analysis
Timeline
Practice Administrator, Department of Medicine Faculty Practices
Mount Sinai Health System
01.2011 - Current
Practice Manager
St. Luke's-Roosevelt Hospital/University Medical Practice Associates
08.2002 - 01.2011
Practice Manager
St. Clare's Hospital Family Health Center
07.1999 - 11.2001
Practice Manager
D*O*C*S @ 34th Street/Beth Israel Medical Center
06.1991 - 07.1999
Bernard Baruch College
Executive Secretarial Program - Information Processing
Katharine Gibbs School
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