Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nadine Bobo

Chicago,IL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

27
27
years of professional experience

Work History

Customer Service Representative

check2go
Chicago, IL
07.2024 - Current
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Verified accuracy of title documents for completeness and correctness.
  • Processed applications for new titles, transfers and duplicate titles.
  • Performed data entry of vehicle information into system for registration purposes.
  • Investigated lost or missing title requests.

Customer Service Manager

a all financial service
Chicago, IL
07.1997 - 07.2024
  • Oversee compliance and lead a team in a high-paced environment.financial services and vehicle registration
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Verified accuracy of title documents for completeness and correctness.
  • Processed applications for new titles, transfers and duplicate titles.
  • Performed data entry of vehicle information into system for registration purposes.
  • Investigated lost or missing title requests.

Education

Graduate Certificate - Office Assistance

Aldphi Business College
Chicago, IL
11-1988

High School Diploma -

William Rainey Harper Hs
Chicago, IL
06-1982

Skills

  • Staffing coordination
  • Complaint resolution
  • Excellent time management skills
  • Staff education and training
  • Billing and filing
  • Skilled trainer
  • Research and due diligence

References

References available upon request.

Timeline

Customer Service Representative

check2go
07.2024 - Current

Customer Service Manager

a all financial service
07.1997 - 07.2024

Graduate Certificate - Office Assistance

Aldphi Business College

High School Diploma -

William Rainey Harper Hs

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Nadine Bobo