Nadine Burns
West Falls,NY
Summary
Skilled HR professional well-versed in administering all types of benefits plans. Excellent verbal and written communication skills. Hardworking and diligent with a detail-oriented and thorough approach. Experienced in multitasking and working under pressure.
Overview
16
16
years of professional experience
Work History
Human Resources Benefits Administrator
SUNY UB Buffalo
205 Hayes Hall
08.2014 - Current
- Process the annual PEP. Pre-tax/Post-tax, Option Transfer enrollment , ensuring a smooth and efficient experience for all employees.
- Processed new enrollment and enrollment changes as well as Domestic Partnerships and NMSO orders.
- Managed relationships with third-party vendors such as insurance carriers, retirement plan administrators, and other wellness program providers.
- Reviewed benefits paperwork for accuracy and completeness.
- Improved employee understanding of benefits offerings through clear communication materials and informative presentations.
- Coordinated leaves of absence in accordance with FMLA guidelines, providing support for employees during challenging times.
- Maintained compliance with federal regulations regarding employee benefits, avoiding costly penalties or legal issues.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
Customer Service Representative
University At Buffalo
Facilities
03.2008 - 08.2014
- Assisted customers in navigating company website and placing orders, improving overall user experience.
- Managed department cell phones.
- Managed Moving Services scheduling and organizing of departments to carry out a seamless experience.
- Designated work orders for the trades.
- Signed off on time cards.
Education
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
SUNY Buffalo State
Buffalo, NY05.1985
High School Diploma -
Orchard Park High School
Orchard Park, NY06.1980
Skills
- Benefits Administration
- Enrollment procedures
- Leave of Absence Coordination
- Records Maintenance
- Regulatory Compliance Knowledge
- Attention to Detail
- Confidentiality and Discretion
- Human resources background
- Multitasking
- Strong analytical skills
Timeline
Human Resources Benefits Administrator
SUNY UB Buffalo
08.2014 - Current
Customer Service Representative
University At Buffalo
03.2008 - 08.2014
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
SUNY Buffalo State
High School Diploma -
Orchard Park High School