Nadine Burns
West Falls,NY
Summary
Skilled HR professional well-versed in administering all types of benefits plans. Excellent verbal and written communication skills. Hardworking and diligent with a detail-oriented and thorough approach. Experienced in multitasking and working under pressure.
Overview
16
16
years of professional experience
Work History
Human Resources Benefits Administrator
SUNY UB Buffalo
08.2014 - Current
- Process the annual PEP. Pre-tax/Post-tax, Option Transfer enrollment , ensuring a smooth and efficient experience for all employees.
- Processed new enrollment and enrollment changes as well as Domestic Partnerships and NMSO orders.
- Managed relationships with third-party vendors such as insurance carriers, retirement plan administrators, and other wellness program providers.
- Reviewed benefits paperwork for accuracy and completeness.
- Improved employee understanding of benefits offerings through clear communication materials and informative presentations.
- Coordinated leaves of absence in accordance with FMLA guidelines, providing support for employees during challenging times.
- Maintained compliance with federal regulations regarding employee benefits, avoiding costly penalties or legal issues.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
Customer Service Representative
University At Buffalo
03.2008 - 08.2014
- Assisted customers in navigating company website and placing orders, improving overall user experience.
- Managed department cell phones.
- Managed Moving Services scheduling and organizing of departments to carry out a seamless experience.
- Designated work orders for the trades.
- Signed off on time cards.
Education
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
SUNY Buffalo State
Buffalo, NY05.1985
High School Diploma -
Orchard Park High School
Orchard Park, NY06.1980
Skills
- Benefits Administration
- Enrollment procedures
- Leave of Absence Coordination
- Records Maintenance
- Regulatory Compliance Knowledge
- Attention to Detail
- Confidentiality and Discretion
- Human resources background
- Multitasking
- Strong analytical skills
Timeline
Human Resources Benefits Administrator
SUNY UB Buffalo
08.2014 - Current
Customer Service Representative
University At Buffalo
03.2008 - 08.2014
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
SUNY Buffalo State
High School Diploma -
Orchard Park High School
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