Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nadine Calzada

Sugar Land,TX

Summary

Patient math teacher committed to engaging students and enhancing learning by applying different instructional techniques and activity plans to deliver important knowledge. Polished in creating lesson plans, evaluating assignments and teaching complicated concepts clearly.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Instructional Apprentice

Fort Bend Independent School District
10.2023 - 05.2024
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Improved students' problem-solving abilities by incorporating real-world applications in lessons.
  • Enhanced students'' understanding of complex mathematical concepts by incorporating hands-on activities and real-world examples into lessons.
  • Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
  • Assessed student comprehension through regular quizzes, tests, and assignments.
  • Adapted teaching style to accommodate diverse learning needs, resulting in improved academic performance for all students.

Sales Training Content Developer

NRG Energy
05.2016 - 12.2020
  • Develop and implement streamlined new hire training curriculum for all sales channels by reducing onboarding time and increasing channel sales
  • Proactively reduce customer complaints by collaborating with Quality Assurance teams to identify root cause, evaluate processes, and develop training approach for each vendor to correct deficiencies
  • Assess specific channel needs and conduct field visits, leveraging support teams and resources to create customized training solutions that drive revenue and profitability for each channel
  • Identify best practices among business lines and provide sales training support to implement strategies and evaluate pilots
  • Promote new commodity plans and increase cross-selling by identifying best opportunities for channels and integrating marketing and training solutions.

Sales and Service Performance Analyst

Wells Fargo Bank TX
04.2015 - 05.2016
  • Responsible for reviewing operational errors and technical exceptions and creating a process to resolve within a specified timeframe
  • Observe and coach service teams on identifying opportunities to sell products and services that will help regional team achieve performance goals
  • Align management strategies to reduce operational losses and minimize risk exposure by identifying recurring and potential problems
  • Design, implement, and evaluate tools and processes focusing on branches achieving compliance and operational standards with a positive impact on the customer experience
  • Identify employee behaviors and practices that expose branches to operational losses or inefficiencies; collaborate with appropriate business lines and senior management to make necessary system and policy changes and provide training and communication to employees
  • Assist branches during system upgrades and conversions to properly conduct business on the sales platform and process transactions on service line, ensuring teams properly understand new processes.

Learning and Development Manager

First National Bank TX
10.2007 - 06.2014
  • Responsible for designing, implementing, and evaluating training development programs for bank retail management employees in sales knowledge and processes, customer experience, operations and compliance processes, and employee retention and development
  • Analyze performance issues and contributing factors and work with appropriate business lines to propose training strategies within assigned budgets, leveraging various resources that will improve performance
  • Collaborate with executive team and subject matter experts during change management undergoing changing business model on outdated processes and systems and identify functions and requirements needed to support new business initiatives
  • Propose and implement reporting criteria to highlight significant data needed to implement solutions targeting losses, teller cash differences, overdraft and fee waivers, product tracking, incentive pay-out tracking, and compliance tracking
  • Conduct branch field visits to observe processes and behaviors that were identified as best practices or as inefficient processes and develop tools and training checklists to apply new changes consistently across the regions
  • Reduce employee turnover by identifying key reasons and develop plan with senior leadership and human resource recruiting managers to improve hiring strategies; provide effective training to management teams on hiring the right team members and properly on-boarding new hires through hands-on training process in conjunction with classroom and virtual follow-up training.

Sales Development Consultant

Wells Fargo Bank
09.1999 - 10.2007
  • Improve service and sales performance within Houston region by providing support to bankers and managers through coaching, delivering training workshops, and providing necessary tools
  • Conduct skill gap assessments and identify training needs to design and deliver training programs supporting business objectives
  • Provide feedback to district managers on branch observations and management activities required to improve the customer experience, loss and operational deficiencies, and product knowledge
  • Develop specific action plan with managers and follow-up plan to evaluate effectiveness of strategies and make adjustments
  • Improve management and leadership skills within assigned region that will support business development, operational efficiencies and customer and employee retention.

Education

Bachelors of Business Administration in Finance -

University of Houston
Houston, TX
12.2003

Skills

    Student Assessment Techniques

    Parent-Teacher Communication

    Teaching Diverse Learners

    Expert Problem Solving

    In-depth Subject Knowledge

    Student Motivation

    Interactive Lessons

    Individualized Instruction

    Classroom Management

    Progress Monitoring

Accomplishments

  • Developed First National Bank’s first management training programs for support and retail teams; Developed new specialized training programs for Business Analyst team and IT Leadership team; Realigned positions and designed new leveling competencies to support new organizational structure for multiple business lines
  • Awarded Top 1% nationwide sales producer for Wells Fargo Bank attending National Sales Champion Conference;
  • Assisted in the 2012 expansion of First National Bank into 3 states implementing training programs and solutions to prepare team members for branch openings

Certification

Texas Teachers ACP- 75% Complete to receive SOE

Certfication Area: Math 7-12 and Core 4-8

Timeline

Instructional Apprentice

Fort Bend Independent School District
10.2023 - 05.2024

Sales Training Content Developer

NRG Energy
05.2016 - 12.2020

Sales and Service Performance Analyst

Wells Fargo Bank TX
04.2015 - 05.2016

Learning and Development Manager

First National Bank TX
10.2007 - 06.2014

Sales Development Consultant

Wells Fargo Bank
09.1999 - 10.2007

Bachelors of Business Administration in Finance -

University of Houston

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Nadine Calzada