Nadine Campbell-Jones
Office Administrator
Abington,MA
Summary
Experienced Office Management and Administration Professional in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and efficient Administrative Assistant supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
20
20
years of professional experience
Work History
Office Administrator
Complete Construction Company Ltd.
01.2015 - 06.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
- Edited documents to improve accuracy of language, flow, and readability.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Administrative Assistant
IGL Limited
02.2003 - 07.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for Operations Manager and other department heads in company's voice.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Credit Analyst
IGL Limited
10.2008 - 12.2013
- Ensured that client's credit portfolio was accurately maintained
- Monitored credit accounts to ensure monthly collection targets were met.
- Made decisions and recommendations about extending lines of credit.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Collaborated with other team members to identify and mitigate risks impacting the organization's bank reconciliation.
- Participated in weekly credit committee meetings to provide updates and input on customers delinquencies.
- Negotiated payment plans and loan terms with delinquent customers.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Attended credit-related training and conferences to stay informed about industry trends and developments.
Education
Bachelor of Science - Business Administration And Management
University College of The Caribbean
Kingston, JamaicaCPS Certificate - Secretarial Studies And Office Administration
Elatos School of Business
Kingston, JamaicaDiploma in Management Studies - Business Management
Institute of Management Science
Kingston, Jamaica2002
Skills
- Inbound Phone Call Handling
- Hotel Accommodations
- Volunteer Relations
- Advanced Excel Spreadsheet Functions
- Database Maintenance
- Microsoft Office
Affiliations
Company Secretary for Unique Designs Metal Fabricator
Youth Leader and Church Clerk at Clear Park Seventh-day Adventist
Certification
- Windows Application
- Microsoft
- Quick Books
Timeline
Office Administrator
Complete Construction Company Ltd.
01.2015 - 06.2023
Credit Analyst
IGL Limited
10.2008 - 12.2013
Administrative Assistant
IGL Limited
02.2003 - 07.2008
Bachelor of Science - Business Administration And Management
University College of The Caribbean
CPS Certificate - Secretarial Studies And Office Administration
Elatos School of Business
Diploma in Management Studies - Business Management
Institute of Management Science
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