Nadine Chehayeb
Summary
Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Substitute teacher
Charlotte Mecklenburg school
12.2022 - Current
- Followed classroom plans/ lessons left by class teacher to continue student education and reinforce core concepts.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Customer service
MND Transport
07.2020 - 11.2022
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
Operations Manager
AgenCiel Travel
04.2013 - 01.2020
- Developed strong relationships with vendors and suppliers resulting in better pricing and improved service quality.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Guest relation Manager
Kayan Hotel Apartments
09.2010 - 02.2013
- Developed and implemented guest relations policies, ensuring a consistent high-quality experience for all visitors.
- Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
- Collaborated with hotel staff to create personalized experiences for VIP guests, resulting in increased return visits.
- Established strong relationships with local businesses to provide unique experiences for guests, elevating the hotel''s reputation within the community.
- Created monthly reports on guest feedback trends, providing valuable insights to guide improvements in operations and services.
Assistant Guest relation manager
Kayan Hotel Apartments
10.2007 - 09.2010
- Achieved positive feedback from guests through personalized service and attention to detail.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Collaborated with other employees to ensure a seamless guest experience throughout their stay.
- Coordinated transportation arrangements for guests, streamlining travel experiences both to and from the hotel property.
- Greeted guests upon arrival and offered assistance.
Front office receptionist
Regent Palace Hotel
07.2005 - 09.2007
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
- Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
Education
Bachelor in Communication - Public Relations
Lebanese University
Beirut Lebanon01.2005
High School Diploma -
La Delivrande
Beirut Lebanon06.2000
Skills
- Multitasking Abilities
- Decision Making
- Positive Attitude
- Problem Solving
- CRM Software Usage
- Attention to Detail
- Time Management
Activities
- Volunteer and Member at the Lebanese Red Cross : from 1999 till 2006.
- Volunteer and Member at Beirut marathon Association: from 2012 till 2015.
- Volunteer at Rotary youth branch from 2001 till 2006.
References
References are available upon request.
Certification
- Travel & Tourism Certification
Languages
English
Full Professional
French
Full Professional
Arabic
Native or Bilingual
Timeline
Substitute teacher
Charlotte Mecklenburg school
12.2022 - Current
Customer service
MND Transport
07.2020 - 11.2022
Operations Manager
AgenCiel Travel
04.2013 - 01.2020
Guest relation Manager
Kayan Hotel Apartments
09.2010 - 02.2013
Assistant Guest relation manager
Kayan Hotel Apartments
10.2007 - 09.2010
Front office receptionist
Regent Palace Hotel
07.2005 - 09.2007
Bachelor in Communication - Public Relations
Lebanese University
High School Diploma -
La Delivrande
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