Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Nadine Crabill

Rockville,MD

Summary

Well-qualified Airport Operations Supervisor successful handling airport operations and building projects. Knowledgeable about safety, security and regulatory concerns. Offering 7 years of progressive experience in aviation industry. Results-driven and hardworking with in-depth understanding of ramp, hangar, emergency, maintenance and other aspects of airport activities. Decisive and resourceful manager with an unmatched track record at all levels.

Overview

12
12
years of professional experience

Work History

Supervisor - Airport Operations

United Airlines
09.2022 - Current
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering an positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

Upgrade Airport Operations Supervisor

United Airlines
03.2022 - 09.2022
  • Provide leadership and oversight of an work area and front-line employees in an operational environment
  • Serve as an subject matter expert on safety, service and procedures
  • Focus on leading and developing the skills of front-line employees with the goal of delivering consistent and excellent customer service and delivering an quality product in accordance with Company guidelines
  • Ensure consistency on operational service and product delivery
  • Engage with front-line employees to review metrics and gain commitment to help achieve goals
  • Support standard work and continuous improvement processes
  • Set expectations with frontline employees and gain their commitment to act in accordance with
  • Company guidelines and union agreements
  • Subject matter expert on safety, service and procedures
  • Monitor the performance of the team and work area, taking action as necessary to ensure daily operational goals are met
  • Assess and delegate the appropriate work assignments to front-line employees
  • Provide front-line employees with regular coaching, feedback and recognition as appropriate
  • Identify issues and engage in structured problem solving to assist front-line employees in accomplishing work
  • Conduct investigations as appropriate into performance, safety, (damages and injuries), complaints and other work issues
  • Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist front-line employees in performing functional tasks and ensure that safety, security, and service are delivered consistently
  • Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers
  • Complete all mandatory regulatory and Company required documentation of activities
  • Participate in collateral projects
  • Ground ops
  • Led daily operational, safety and security meetings to maintain optimal controls.
  • Improved airport safety by conducting regular inspections and addressing potential hazards promptly.
  • Streamlined airport operations through effective supervision and coordination of staff schedules and assignments.

Ramp Agent

United Airlines
01.2016 - Current
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for several daily flights.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Transferred luggage from aircraft to collection areas safely using various equipment.
  • Connected electrical power unit and hoses to aircraft.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Performed mathematical functions to interpret aircraft weight and balance loading instructions.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Bartender

Master Air Concessions
12.2017 - 05.2020
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Increased bar revenue through development and marketing of featured cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Fire Fighter / EMT

Burtonsville Fire Department
10.2015 - 12.2017
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.

EMT/Dispatcher

Procure
03.2015 - 04.2015
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
  • Closely monitored dispatch board to triage and prioritize over 200 daily calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Read system maps and caller information, and documented details in system.

Firefighter

EMT for Kensington Fire
12.2011 - 10.2013
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
  • Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
  • Trained new firefighters to comply with safety protocols and equipment usage.
  • Conducted fire drills and trained new recruits in use of firefighting equipment.

Education

EMT Certificate - Medical

University of Maryland - Baltimore County
Baltimore, MD
02.2012

Ground Operations

University of Jet Blue
Orlando, FL
03.2007

General Studies

Springbrook High School
Silver Spring, MD
08.1997

Skills

  • Management & Leadership Skills
  • Organizational Skills: handles details, coordinates tasks
  • Develops strategies, assesses situations
  • Complex Problem-Solving
  • Professional Relationships
  • Safety Protocols
  • Policy Development and Enforcement
  • Performance Monitoring and Evaluation
  • Problem Anticipation and Resolution
  • Process Improvement Initiatives
  • Creative Solutions
  • Operational Efficiency
  • Strategic Vision
  • Dependable and Responsible
  • Organizational Skills
  • Attention to Detail
  • Social Perceptiveness
  • Troubleshooting
  • Good Telephone Etiquette
  • Team Management
  • PPE use
  • Customer Service
  • Cultural Awareness
  • Conflict Resolution
  • Analytical and Critical Thinking
  • Organization
  • Recordkeeping
  • Interpersonal Communication
  • Teamwork and Collaboration

Additional Information

  • Authorized to work in the US for any employer

Timeline

Supervisor - Airport Operations

United Airlines
09.2022 - Current

Upgrade Airport Operations Supervisor

United Airlines
03.2022 - 09.2022

Bartender

Master Air Concessions
12.2017 - 05.2020

Ramp Agent

United Airlines
01.2016 - Current

Fire Fighter / EMT

Burtonsville Fire Department
10.2015 - 12.2017

EMT/Dispatcher

Procure
03.2015 - 04.2015

Firefighter

EMT for Kensington Fire
12.2011 - 10.2013

EMT Certificate - Medical

University of Maryland - Baltimore County

Ground Operations

University of Jet Blue

General Studies

Springbrook High School

Similar Profiles

CREATE PROFILE
Nadine Crabill