Nadine Dixon
White Plains
Summary
Motivated Bank Manager with a strong background in leadership and business development. Adept at implementing best practices and optimizing operations to enhance productivity, efficiency, and bottom-line profits. Over 10 years of experience in the field, well-prepared to embrace a new challenging, growth-oriented role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
BRANCH MANAGER
Key Bank
01.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed and motivated employees to be productive and engaged in work.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Assistant Manager
TD Bank
09.2016 - 01.2024
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Increased sales by driving operational efficiencies and building excellent customer rapport
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Supervisor
TD Bank NA
10.2013 - 09.2016
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Introduced team contests and goals to enhance productivity and improve employee morale
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team
- Built, managed and coached insourced and outsourced teams
- Interviewed, hired and trained new employees for production positions
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Consistently met quarterly sales goals and increased customer retention rate year-over-year
- Identified individual employee's unique work styles and adapted management methods
Education
Associate of Arts and Sciences - Psychology
Toro College
New York, NY02.2010
Skills
- Strategic Business Growth
- Financial Management
- Sales growth
- Recruiting and interviewing
- Employee Performance Assessments
- Business planning
- Operations management
- Strategic planning
- Project Management
Certification
Notary Public
Timeline
BRANCH MANAGER
Key Bank
01.2024 - Current
Assistant Manager
TD Bank
09.2016 - 01.2024
Supervisor
TD Bank NA
10.2013 - 09.2016
Associate of Arts and Sciences - Psychology
Toro College
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