Nadine Elhassouni
Orlando
Summary
Experienced customer service representative with a strong background in restaurant and hospitality, sales, Data Analytics and Signage industries. Recognized for my leadership, determination and communication skills! Although I'm normally the youngest in the room, I'm often recognized as the star employee, constantly showcasing what a hardworking employee with exceptional customer service, multitasking, and time management abilities. Devoted to providing every customer a positive and memorable experience, ensuring satisfaction has been met. Experienced in fast-paced environments and adaptable to last-minute changes. One who thrives under pressure and consistently earns high marks for work quality and speed. Currently Seeking new opportunities to leverage my expertise and continue to challenge myself daily.
Overview
5
5
years of professional experience
Work History
Visual Communications Specialist
C & H Sign Enterprises
Orlando
04.2025 - Current
- Collaborated with clients to design custom signage solutions based on specifications.
- Streamlined communication between sales, design, fabrication, and installation teams to ensure successful project outcomes.
- Conducted thorough site surveys to determine proper placement and installation methods for various signage projects.
- Contributed to team success by sharing knowledge, skills, and expertise with peers fostering a positive work environment.
- Consistently met deadlines by prioritizing tasks effectively based on project timelines and urgency of client requests.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Server
Hooters Inc.
Orlando
04.2024 - 07.2025
- Provided exceptional customer service to enhance guest experiences and drive repeat business.
- Managed multiple tables efficiently, ensuring timely order taking and delivery.
- Collaborated with kitchen staff to maintain accurate food orders and presentation standards.
- Trained new servers on menu offerings, service protocols, and operational procedures.
- Implemented upselling techniques to increase sales of food and beverage items.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Inventory Specialist
DataScan Technologies
Orlando, FL
01.2024 - 03.2025
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Developed and implemented effective inventory control systems.
- Investigated discrepancies between physical count and computer records.
- Utilized barcode scanners to quickly update inventories in the system.
- Developed strategies for problem solving and conflict resolution among team members.
- Created training materials and conducted group trainings on new processes or procedures.
- Established clear expectations for employees, providing guidance when needed.
- Offered training and support to keep team members motivated and working toward objectives.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Manager, Sales and Customer Support
Cleopatras
Orlando, FL
05.2021 - 01.2024
- Company Overview: Managed bottle service operations at Cleopatras, a customer service sales company
- Managed bottle service operations at Cleopatras, a customer service sales company
- Mastered all three systems, including clover
- Promoted from employee to manager in less than 6 months
- Mastered all positions, including the Bar and the Door, & register, pos systems.
- Trained over 25 employees
- Assigned tables to customers and employees
- Handled all financial transactions
- Coordinated all employees uniforms
- Develop and implement strategies to increase bottle service sales and drive revenue
- Identify and implement cost-saving measures
- Increased company’s overall Rating from a 3.2 to a 4.5.
- I have organized and coordinated separate events
- Handled substantial amounts of cash as form of payment daily
- Close out the register and submit all tips
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented training programs for sales and support staff to increase product knowledge.
- Established performance metrics for sales team, monitoring progress and implementing corrective actions as needed.
- Conducted regular performance evaluations for team members, providing constructive feedback to enhance productivity.
Education
High School Diploma -
William Boone
Orlando, FL05.2021
Skills
- Organized & coordinated
- Complaint resolution
- Product knowledge
- Positive and professional
- Decision-making
- Task prioritization
- Customer relations
- Retail sales customer service
- Data entry
- Credit card payment processing
- Product and service solutions
- Accurate data entry
- Multilingual communication
- Problem-solving
- Organizational skills
- Strategic messaging
- Customer service
- Multitasking Abilities
- Digital communications
- Project management
- Public speaking
- Corporate communications
- Team development
- Schedule coordination
References
Sam, H., Cleopatras Owner, 4074949153
Hobbies and Interests
I have a passion for interior design. I like to do DIY projects on my free time. I am a perfectionist so I can admit I do set the bar a little high sometimes, but that's why I love these projects, everyone teaches you something new.
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
French
Native or Bilingual
Portuguese
Full Professional
Timeline
Visual Communications Specialist
C & H Sign Enterprises
04.2025 - Current
Server
Hooters Inc.
04.2024 - 07.2025
Inventory Specialist
DataScan Technologies
01.2024 - 03.2025
Manager, Sales and Customer Support
Cleopatras
05.2021 - 01.2024
High School Diploma -
William Boone