Nadine El Cheikh Ali
San Diego,CA
Summary
Customer-focused financial services professional with 5+ years of experience in banking operations, member services, and financial management. Demonstrated expertise in managing checking and savings accounts, providing exceptional customer service, and maintaining regulatory compliance. Strong track record of building trusted relationships with clients while effectively resolving complex account issues and promoting financial products. Proven ability to work both independently and collaboratively in fast-paced environments, consistently exceeding service standards and sales goals.
Professional in resource management with proven track record of optimizing resource allocation. Focused on ensuring operational efficiency and achieving team goals. Reliable team collaborator with adaptable skills to meet changing needs, proficiency in scheduling, and effective communication.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Resource Coordinator
U.S. Embassy Singapore
11.2022 - 12.2024
- Managed financial transactions and accounts, overseeing both Department of State 0.7 funds and Representational funds, ensuring compliance with federal regulations and effective fund allocation
- Analyzed and resolved complex financial discrepancies, ensuring precision in calculations and record-keeping, and achieved a 95% satisfaction rate by providing clear, customized solutions
- Cultivated strong relationships with diverse stakeholders, leveraging active listening and clear communication, resulting in 95% approval from stakeholders
- Provided comprehensive customer service support, responding to inquiries and resolving issues while maintaining composure in a high-pressure environment
- Developed and delivered financial presentations to senior management, demonstrating strong analytical and problem-solving abilities
- Managed a $2.5 million budget while ensuring regulatory compliance and accurate reporting
- Utilized various financial management systems and applications, showcasing adaptability to new technologies
- Trained and mentored team members on financial procedures and customer service best practices
- Drafted Standard Operating Procedures (SOPs) for the Public Diplomacy Section, including policies and regulations for grants, responsibilities of Grants Officer Representatives, new employee check-in processes, and purchase request requirements
- These SOPs ensure consistency and compliance with Department of State directives, rules, and regulations
- Ensured that U.S Embassy Singapore’s grant and contract obligations are administered in accordance with U.S Department of State regulations, ensuring grantees and contractors meet budget line-item obligations and reporting requirements
- In preparation for the 2023 Office of the Inspector General visit to Mission Singapore, I proactively reconciled accounts, analyzed discrepancies, and maintained the PD Section's budget and grant files
- I have ample experience briefing senior officials, including the U.S Embassy Singapore Public Affairs Officer, and other Embassy officials regarding budgeting requirements, projections, and suggested cost-saving measures
- I was responsible for a $1 million payroll and office budget that is part of the larger Public Diplomacy section budget, covering 25 American and local Singaporean staff members
- I manage payroll, schedules, accounting, and travel fund processes, ensuring timely reimbursements and accurate quarterly financial reporting
Director of Operations
Cruiser Trading Company
09.2004 - 11.2009
- Managed retail banking operations including checking accounts, savings accounts, and daily financial transactions
- Supervised 15 employees across 4 locations, providing training and ensuring exceptional customer service standards
- Implemented customer service initiatives that increased customer satisfaction and retention by 25%
- Resolved complex customer inquiries and account discrepancies while maintaining professional composure
- Created and maintained detailed financial records, ensuring accuracy in all mathematical calculations
- Developed strong relationships with customers through active listening and needs-based solutions
- Utilized various banking software and PC applications to manage financial operations efficiently
Education
Bachelor's Degree -
Lebanese American University
01.2005
Skills
- Checking accounts
- Savings accounts
- Loan processing
- Account management
- Active listening
- Needs assessment
- Problem resolution
- Relationship building
- Banking software
- Financial management systems
- Microsoft Office Suite
- Time management
- Organizational skills
- Analytical thinking
- Decision-making
- Verbal and written communication
- Presentation skills
- Cross-functional collaboration
- Willingness to learn
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Workplace safety
- Excellent communication
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Training and mentoring
- Microsoft office
- Documentation and recordkeeping
- Team building
- Analytical and critical thinking
- Leadership development
- Task prioritization
- Self motivation
- Conflict resolution
- Diversity and inclusion
- Human resources support
- Goal setting
- Employee relations
- Professionalism
- Complex Problem-solving
- Strategic planning
- Employee recognition programs
- In-person and telephone interviewing
- Payroll management
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- New hire onboarding
- Data analysis
- Benefits administration
- Employee orientation
- Employment recordkeeping
- Negotiation
- Policy interpretation
- Time tracking and payroll administration
- New hire orientation
- Networking events
- Report preparation
- Wages and salary
- Contract negotiation
- Financial analysis
Accomplishments
During my tenure in the position, I successfully identified and secured $500,000 in additional funding for the Public Diplomacy Section at U.S. Embassy Singapore by ensuring eligibility for special countering influence funds, directly contributing to enhanced program delivery and strategic mission objectives.
In January 2024, I drafted and conducted the briefing for U.S. Embassy Singapore’s Deputy Chief of Mission (second in the line to the Ambassador) to justify increased funding for the Public Affairs Section, which resulted in a 4 percent increase to the Section’s budget allocation for Fiscal Year 2025.
Certification
- Grants Officer Representative (GOR)
- Contract Officer Representative (COR)
- Global Business Certificate (GBI)
Honorsandawards
- Franklin Award for Superior Performance
- Meritorious Honor Award for Outstanding Contributions
Languages
English
Full Professional
Arabic
Full Professional
Timeline
Resource Coordinator
U.S. Embassy Singapore
11.2022 - 12.2024
Director of Operations
Cruiser Trading Company
09.2004 - 11.2009
Bachelor's Degree -
Lebanese American University
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