Nadine Florent
Cherry Hill,NJ
Summary
My objective is to provide leadership, great skills of customer service of 10+ years, while working with others and talents of being well diverse to aide where needed. Keep myself educated, updated and aware of any changes so that performance level does not fall behind. Solutions-oriented problem solver committed to assessing and addressing the needs of those I am servicing. Devoted to providing comprehensive support and detailed service reports for each client. Reliable and professional. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
20
20
years of professional experience
Work History
Behavior Technician
The Learning Well
10.2023 - Current
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Peer Mentorship Program- help train new Behavior Technicians
Play Crew
Adventure Kids Playcare
01.2024 - Current
- Enhanced children''s play experience by creating engaging and age-appropriate activities.
- Supported positive behavior by implementing consistent disciplinary guidelines and promoting open communication.
- Increased parent satisfaction by providing timely feedback on their child''s progress and experiences at the play care center.
- Ensured a clean, organized, and safe environment for children to explore and learn through play.
Direct Service Professional
Collins Adult Residential Care
03.2023 - 10.2023
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Administered medication as directed by physician.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to medical and dental appointments to provide support.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Service Professional/ Host/Certified Trainer
Olive Garden
03.2022 - 08.2023
- Requirements: As a Service Professional I perform as an assistant manager front of house to assist servers, host and guest with any special accommodations they may need and keep the shift running smooth
- As a host, welcome in guest as the start of their dinning experience, answer phones and help phone guest get the answers they need
- As a trainer, train servers and host by equipping them with the knowledge and resources they need to become well acclimated with their new position
- All of these positions require me to use my great costumer service skills, stay self informed, pay attention to small details that help the team, multi task, keep up with the latest software, stay organized and to always be aware of my surroundings to help in any way my leadership skills are needed
Direct Care
Vita Blue Home Care
01.2019 - 01.2020
- Personal Care Taker for Mother In-Law
- Aware of how she feels to know how to care for her best
- Staying on top of her schedule for meds, meals, rest and activities.
- Assisted her with daily living needs to maintain self-esteem and general wellness.
- Determined specific needs and provided most appropriate level of services for her well-being.
Licensed Cosmetologist
Self Employed
01.2010 - 01.2020
- Gaining counseling skills
- Always paying attention to details.
- Developed new techniques to improve appearance of customer and provide different looks.
- Educated clients on proper skin care techniques and ideal products suitable to needs.
- Monitored current trends to understand fashions and better serve customer needs.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Demonstrated high level of customer service to increase retention and satisfaction.
After School Teacher
Lassin Early Learning Center
09.2006 - 06.2007
- Assist, counsel and overseer k-6th grade students with homework assistance, recreational activities, and school projects
- Prepared after-school enrichment activities for children to encourage student participation.
- Organized and supervised games and Type recreational activities to promote physical, mental and social development in children.
- Observed and monitored children's play activities to promote healthy, safe environment.
Teacher Assistant
Hope Day Nursery
09.2005 - 08.2006
- Oversaw classroom operations during teacher and parent meetings.
- Monitored and reported student progress and development, offering mentoring as needed.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Planned, prepared and presented group assignments to encourage collaboration.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in implementation of new learning tools, systems and materials.
Teacher Assistant
Just Children
04.2004 - 09.2004
- Teach curriculum and supervise childs daily activities
- Patience in child’s growth and learning
- Organized and task oriented
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Supervised recess, lunch and daily student intake and dismissal.
- Worked with teacher to identify and target opportunities for instructional improvements.
Education
BA - Religious Arts Christian Education Elementary
Tabernacle Bible College
Early Childhood Education
Community College of Philadelphia
Cosmetology
American Beauty Academy
Skills
- MS Office - Microsoft word, Power Point, Excel
- Graphics- Photo Shop, Adobe
- Presentations/Slideshows/Spreadsheets - Excel, Open Office, Google Slides, Google Drive
- Continuous Development
- Inventory Control Processes
- Training Junior Team Members
- Hospitality Management
- Troubleshoot Service Issues
Accomplishments
Leadership / Community Service / Certifications
- CPR Certification
- CDS Certification
- Handle With Care Training
- Client Restraint Certification
- Administering Medication Training
- Youth Choir Director/ Youth Leader at Church of God of the Holy Spirit, Phil PA, 2002 - 2004
- Volunteer as Teacher/After school staff at New Harvest Christian Academy, September 2007 –June 2008
- Sunday school Teacher at New Harvest Family Worship Center, Jan 2007 – Jan 2009 (From 3 - 11 years old)
Timeline
Play Crew
Adventure Kids Playcare
01.2024 - Current
Behavior Technician
The Learning Well
10.2023 - Current
Direct Service Professional
Collins Adult Residential Care
03.2023 - 10.2023
Service Professional/ Host/Certified Trainer
Olive Garden
03.2022 - 08.2023
Direct Care
Vita Blue Home Care
01.2019 - 01.2020
Licensed Cosmetologist
Self Employed
01.2010 - 01.2020
After School Teacher
Lassin Early Learning Center
09.2006 - 06.2007
Teacher Assistant
Hope Day Nursery
09.2005 - 08.2006
Teacher Assistant
Just Children
04.2004 - 09.2004
BA - Religious Arts Christian Education Elementary
Tabernacle Bible College
Early Childhood Education
Community College of Philadelphia
Cosmetology
American Beauty Academy