Nadine Giles
Swisshome,OR
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Positive attitude and enjoy working with children.
Overview
23
23
years of professional experience
Work History
Dental Office Receptionist
Dr.Jonathan Foshay
01.2024 - Current
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients and Dental Staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
Office Manager
Advantage Dental From DentaQuest
06.2016 - 06.2022
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Efficiently worked scheduled patients, presented treatment plans and answered multiple phone lines.
- Worked as both manager and Front Office Patient Coordinator.
Front Office Receptionist
Florence Dental
04.2014 - 10.2015
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Answered multi-line phone system and enthusiastically greeted callers.
Front Office Receptionist
Dr Chad Clement
02.2012 - 04.2014
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Efficient use of Dental software & Microsoft Word.
- Financial Coordinator, presented Treatment plans, and scheduled patient's.
- Completed Insurance Benefit checks and Preauthorizations.
Customer Service Scheduling Specialist
Korando Dental Group
12.2000 - 02.2012
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
- Provided exceptional support to Dentist during busy periods by taking on additional tasks such as Insurance billing and patient account billing.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported dental team members with accurate record-keeping, ensuring up-to-date documentation of treatment plans and progress notes.
Education
High School Diploma -
Harrisburg High School
Harrisburg, ORSkills
- Punctual and Reliable
- Adept at multi-line phones
- Excellent multitasking capability
- Incoming Call Reception
- Team Collaboration
- Phone and Email Etiquette
- Data Entry
- Issue Resolution
- Organization and Time Management
- Customer Service
- Critical Thinking
- Collaboration and Teamwork
- Cash Handling
Timeline
Dental Office Receptionist
Dr.Jonathan Foshay
01.2024 - Current
Office Manager
Advantage Dental From DentaQuest
06.2016 - 06.2022
Front Office Receptionist
Florence Dental
04.2014 - 10.2015
Front Office Receptionist
Dr Chad Clement
02.2012 - 04.2014
Customer Service Scheduling Specialist
Korando Dental Group
12.2000 - 02.2012
High School Diploma -
Harrisburg High School
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