Nadine Herring
Fishers,IN
Summary
Banking professional with over 18 years experience in collection & loss mitigation, with team-oriented nature and capability to manage assets, promote investor relations and bank loan portfolio by maintaining low delinquency. Talented listener, analyzer and problem-solver with people-first approach. Successful at steering collection department team to maintain bank targets for delinquency, building policies and monitoring regulatory issues.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Retail Managed Asset Manager
STAR Financial Bank
03.2021 - Current
- Manage Collection Call center
- Trained retail loan officer
- Responsible for department delinquency reporting
- Manages bank mortgage collection portfolio & staff for all FNMA & FHLBI loans
- Directs the liquidation of real and personal property pledge to the bank while managing compliance, legal, reputational risk and credit risk
- Approves repossession assignments and setoff decision after reviewing documentation and applicable state and federal statutes
- Conducts negotiation with borrowers and borrowers counsel to achieve maximum recovery
- Recommends approval of exceptions to bank policy while remaining cognizant of policies and procedures
- Assist Commercial managed asset on commercial credits files in collections
- Manages the full collection process for bank lease portfolio
- Train and manages collection staff on collection techniques, methods, policy and procedures
- Provide guidance to department and bank personnel regarding problems loans, workout solution to include SBA claims
- Provide information and assist with providing correspondence to Auditors and regulatory examiners
- Monitor effectiveness of vendors used to achieve maximum values for services provided
- Participate in monthly board meeting with CFO/President on status of delinquent loans
- Travel to onsite branches to train branch personnel
- 2018 started training for Small business lending.
Retail Managed Asset Assistant Manager
STAR Financial Bank
05.2005 - 03.2021
- Manager of Bank Collection Department
- Manage Collection Call center
- Trained retail loan officer
- Responsible for department delinquency reporting
- Manages bank mortgage collection portfolio & staff for all FNMA & FHLBI loans
- Directs the liquidation of real and personal property pledge to the bank while managing compliance, legal, reputational risk and credit risk
- Approves repossession assignments and setoff decision after reviewing documentation and applicable state and federal statutes.
- Bankruptcy Specialist with expert knowledge in all court filings.
- Expert in estate claim filing.
- Conducts negotiation with borrowers and borrowers counsel to achieve maximum recovery
- Recommends approval of exceptions to bank policy while remaining cognizant of policies and procedures
- Assist Commercial managed asset on commercial credits files in collections
- Manages the full collection process for bank lease portfolio
- Train and manages collection staff on collection techniques, methods, policy and procedures
- Provide guidance to department and bank personnel regarding problems loans, workout solution to include SBA claims
- Provide information and assist with providing correspondence to Auditors and regulatory examiners
- Monitor effectiveness of vendors used to achieve maximum values for services provided
- Participate in monthly board meeting with CFO/President on status of delinquent loans
- Travel to onsite branches to train branch personnel
- 2018 started training for Small business lending.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Associate of Applied Science, Degree in Business Administration -
Indiana Business College
Muncie, IN06.2007
Associate of Applied Science, Degree in Human Resource -
Indiana Business College
Muncie, IN06.2007
Bachelor Degree in Business Administration -
Northwood University
Muncie, IN12.2010
Skills
- Statistical Analysis & Reporting
- Portfolio Management
- Market forecasting
- Property Appraisals review
- People Developer
- Visionary leader
- Conflict Resolution & Problem Solving
- Critical thinking and decision making
- Expert in Negotiation
Accomplishments
- Supervised team of 5 staff members.
- Achieved 100% of team transition through effectively implementing paperless initiative.
- Maintained bank loan portfolio delinquency with low charge off ratio of below 2% in the last 3 years.
Certification
Leadership, Manchester University-Fort Wayne
Current Memberships
- Big Brother Big Sister
- Bank working group- Women in leadership
- Bank DE&I Council
- Collector working group- America Bankers Association
Prior Mentor
Habitat of Humanity- Muncie chapter
Timeline
Retail Managed Asset Manager
STAR Financial Bank
03.2021 - Current
Retail Managed Asset Assistant Manager
STAR Financial Bank
05.2005 - 03.2021
Associate of Applied Science, Degree in Business Administration -
Indiana Business College
Associate of Applied Science, Degree in Human Resource -
Indiana Business College
Bachelor Degree in Business Administration -
Northwood University
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