NADINE HURD
Antioch,CA
Summary
Methodical and versatile Human Resource Specialist with over 6 years of hands on experience in staffing Federal Government Organization. In-depth knowledge of delegated examining procedures, merit system principals, Federal recruitment methods, and HR efficiency strategies.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Supervisory Medical Support Assistant
Veterans Affairs
Martinez, CA
10.2016 - Current
- 40 hours/week Successfully manage 13 MSAs
- Provide one and one training as well as schedule any training with subject matter experts to assist with any new training processes
- Direct and conduct recruitment, hiring and training of new employees
- Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records
- Ensuring delivery of effective and efficient medical administration services to various outpatient, specialty services, and behavioral health clinics
- Oversees clerical & administrative personnel day-to-day operations of these areas and performs special assignments
- Conducts personnel actions under HR guidance
- Interprets and administers VA policies, directives, regulations, and public laws relative to medical benefits
- Performs scheduling and insurance audits as required by Scheduling Directive
- Ensures Advanced MSAs are complaint with Insurance Code Buffering (ICB) scanning policy process
- Ensure MSAs are adhering to facility's consult and RTCO policy when scheduling for specialty clinics
- Daily review of active/pending consults, return to clinic orders, no show reports, open encounters, recall delinquency for accuracy and disposition
- Meet deadlines, adjusting to different flow & sequence of work to meet needs of the specialty clinics
- Manage multiple scheduling systems of VAR, VetText, and Consult Tracking Management (CTM)
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies
- Organized information and prioritized tasks keeping co-workers and leadership engaged to exchange information and best practices for more efficient outcomes
- Successfully cancels Specialty clinics minimizing clinic and patient disruption
- Communication via Team huddles with staff to ensure transparency of method issues, equipment concerns, supply needs and staffing concerns
- Resulting in more clear and concise direction and providing opportunities for staff to have forum to address their concerns with any processes affecting daily work.
Advanced Medical Support Assistant
Department Of Veterans Affairs
Martinez, CA
05.2014 - 10.2016
- 40 hours/week Scheduled MRI, cat scan, ultrasound, fluoroscopic, diagnostic, bone density, x-rays, special barium swallow procedures mammograms, and bone survey exams
- Accountable for the Radiology Clinic's day-to-day operations and making sure appointments were kept on schedule
- Participated in morning huddles to talk about patient care and operational issues created a channel of communication between the medical support staff and the providers.
- This also provided an opportunity for me to communicate concerns of my staff regarding the appointment scheduling process, also recommended improvement implementation of new systems and processes and discuss with the management team for decisions regarding the efficiency of clinic operations
- Assigned work and daily priorities to Radiology technicians to ensure the goals and mission of the Clinic and Health Care System are being met
- Utilized principles, techniques, and recommendations to assess administrative operations and identify best practices for arranging administrative work and patient flow within the clinic.
- When patients asked to receive his/her medical care outside the VA they were asked to fill out The Release of Information (ROI) form and was told they will be contacted within two weeks to come in and pick up copies of images or CDs
- Changed the procedure to immediate image processing so that patients could leave the facility holding copies of their images. I held the opinion that if seeking care outside the VA, no veteran should be forced to wait.
- Managed CPRS (health care records) view alerts from providers for action involving patient care follow-up
- Alerted Technicians and Radiologists when their team view alerts needed attention
- Acted as a resource and facilitator to address patients' concerns, handled patients' inquiries, and handled inquiries on patients' behalf.
- Prepared and analyzed clinic access data from various sources, to include VISTA, and Clinic Practice Module, to provide reports and make recommendations to clinic leadership
- Gathered data maintained on multiple databases (ex: new pt
- List, Provider's list) and synthesized, analyzes, and presents data in a clear and logical format
- Routinely communicated with clinical leadership, providers and other health professionals using sound interpersonal skills and I'm constantly aware of the sensitive information
- Worked independently making decisions based on guidelines, models, and regulations and performed duties in such a manner that only minimal supervision
- Conducted applicants interviews for assignments to the Radiology Clinic and train new hires
- Additional Duties: Acted as a liaison between the Radiologist and Technicians, patients, and other staff members of the facility
- Assisted with the preparation of staff schedules, and preparation of minutes after staff meetings.
Administrative Support/Radiology Scheduler
Bay Imaging Consultants Medical Group
Walnut Creek, CA
07.2006 - 06.2014
- 40 hours/week Retrieved medical data for physicians and patients
- Collected, organized, and entered patient data into medical systems
- Generated medical reports on patient admissions, treatment, and discharge for disbursement to various departments
- Monitored all incoming calls in facility and provided response
- Coordinated with external specialist to prepare schedule as per orders
- Analyzed and validated all orders as per treatment plan of patients
- Monitored referrals to clinic and scheduled appointment
- Assisted clinical staff to resolve all issues concerning referrals
- Maintained record of all patient information on RIS systems
- Ensured compliance to safety policies and regulations efficiently
- Administered customer account transactions and maintained insurance data
- Maintained record of all orders on RIs database
- Developed exam schedule and provided appropriate result for each order
- Provided all required assistance to various patients
- Greeted patients with professional courtesy and supported
- Managed clinical information and ensured accuracy of all information
- Developed and provided update to everyday schedule on master system
- Generated patient schedule for all radiology examinations.
Patient Relations Representative
Mill Valley Pediatrics
Mill Valley, CA
09.1997 - 07.2006
- Managed over 25+ complaints per day and addressed client complaints through timely corrective actions and appropriate referrals
- Organized patient records and database to facilitate information storage and retrieval
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Used Microsoft Word and other software tools to create documents and other communications
- Evaluated patient care needs and prioritize treatment and maintained patient flow
- Handled tasks of collecting co-payments and verifying insurance coverage
- Performed responsibilities of scheduling and confirming patient appointments
- Responsible for preparing and maintaining patient charts in neat and accurate manner
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Recommended service improvements to minimize recurring patient issues and complaints
- Followed document protocols to safeguard confidentiality of patient records
- Helped address client complaints through timely corrective actions and appropriate referrals Worked within applicable standards, policies, and regulatory guidelines to promote safe working environment
Education
Master of Arts - Child and Adolescent Psychology
The Chicago School of Professional Psychology
12.2014
Bachelor of Science - Child and Adolescent Psychology
University of Phoenix
05.2012
Medical Assistant Program - undefined
Dickinson Warren College
06.1997
Skills
- Talent Management
- Wages and Salary
- Pre-employment Screening
- Benefits and Compensation
- Training Development
- Recruitment
- Personnel Recruitment
- Training and Development
Certification
Lean Yellow Belt
Timeline
Supervisory Medical Support Assistant
Veterans Affairs
10.2016 - Current
Advanced Medical Support Assistant
Department Of Veterans Affairs
05.2014 - 10.2016
Administrative Support/Radiology Scheduler
Bay Imaging Consultants Medical Group
07.2006 - 06.2014
Patient Relations Representative
Mill Valley Pediatrics
09.1997 - 07.2006
Master of Arts - Child and Adolescent Psychology
The Chicago School of Professional Psychology
Bachelor of Science - Child and Adolescent Psychology
University of Phoenix
Medical Assistant Program - undefined
Dickinson Warren College
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