Nadine Jackson
Raleigh,N.C
Summary
Strong critical thinker responsible for providing supervision and decision-making. Assessed required actions and how best to accomplish within time or budget constraints.
Overview
23
23
years of professional experience
Work History
Problem Solving
Amazon
Durham, N.C
11.2022 - Current
- Organize inventory and coordinate movement between receiving, storage and shipping.
- Sort packages by package numbers.
- Repackage and label outbound packages in the system.
- Damage out packages scan packages into the system for shipping.
- Led cross-functional teams to identify and resolve operational inefficiencies.
- Streamlined problem-solving processes, enhancing team productivity and response times.
- Developed training materials to educate staff on effective troubleshooting methods.
- Implemented data-driven solutions that improved customer satisfaction ratings significantly.
- Identified and resolved discrepancies and errors in customer accounts.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
- Mentored junior staff in best practices for operational problem resolution and efficiency improvement.
Security Officer
Allied Universal
Jamaica, NY
11.2018 - 11.2020
- Maintains a safe and secure environment for customers and employees by patrolling and monitoring premises and personnel.
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
- Knowledge of the port authority aeronautical rules and procedures.
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
- Provide exceptional customer service while maintaining a safe and secure work environment.
- Controls traffic by directing drivers in and out of secured areas.
- Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
- Maintains environment by monitoring and setting building and equipment controls.
- Maintains organization's stability and reputation by complying with legal requirements.
- Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Mail Handler
FEDEX, JFK
Jamaica, NY
01.2018 - 09.2019
- Maintain inventory by replacing materials and supplies in stock.
- Locate materials and supplies, verifying materials and supplies.
- Able to follow instructions, communication skills.
- Identifies, transports packages, removes, and disposes of materials.
- Follow driving rules and regulations for the aeronautical area.
- Sort mail by proper codes for its designated area.
- Operated automated sorting systems to efficiently process incoming and outgoing mail.
- Coordinated with team members to ensure timely delivery of packages across various locations.
- Monitored inventory levels and reported discrepancies to maintain accuracy in mail handling processes.
- Implemented best practices for package handling, enhancing overall operational efficiency.
- Collaborated with management to streamline sorting processes, reducing turnaround times for mail delivery.
- Utilized physical strength to move mail and packages of varying sizes and weights.
Customer Service
ABM
Jamaica, NY
11.2013 - 12.2018
- Assisting customers with their taxi, resolving issues quickly, courteously and thoroughly.
- Communicate prices for various locations, greet and complete standard check out procedures.
- Print receipts for passengers, using both manual and computerized methods.
- Maintain a clean work area, keep a log to assist passengers with any future issues.
- Issue tickets to taxi drivers for breaking the rules.
- Communicate with co-workers, Port Authority, and management hourly.
- Ensure safety by following procedures and reporting suspicious activity to the Supervisor.
- Maintaining good customer relations by staying informed, to answer questions and concerns with knowledgeable responses.
- Maintain a friendly, cheerful, and courteous demeanor at all times with customers.
- Delivered exceptional customer service by addressing concerns promptly and professionally.
- Provided exceptional customer service, resolving issues promptly and ensuring satisfaction.
- Delivered excellent customer service by addressing inquiries promptly and courteously.
- Increased repeat business through exceptional customer service and communication skills.
Residential Assistant
South Island Medical Center
Queens, NY
03.2017 - 10.2018
- Schedule appointments, Answer phone calls, Perform data entry and Clean exam rooms Updating medical histories and contact information in patient files.
- Preparing patients for examinations and Assist physicians during examinations.
- Collecting lab samples, preparing specimens, performing basic laboratory test Drawing blood, checking vitals and ekg.
- Instructing patients about medications, special diets, and calling clients to do wellness checks after a visit.
- Keeping a detailed log of supplies ordered, keeping areas replenished.
- Facilitated patient intake and discharge processes, ensuring seamless transitions.
- Supported healthcare staff in managing daily operational tasks, enhancing team efficiency.
Operational Counselor
Odyssey House
NY, NY
09.2003 - 01.2011
- Responsible for over 150+ clients safety, such as doctor appointments, meal preparation and other related support services essential to clients services needed.
- Promotes healthy behaviors in clients through positive interactions.
- Effectively manages emergency situations by identifying potential crises and resolving them for maximum client safety.
- Complete intakes assessments for new clients.
- Conduct routine inspection of residential facilities to ensure the health, welfare and safety of staff and residents.
- Assisted in providing safety for clients by enforcing agency rules and regulations to residents and visitors.
- Communicate all incidents, situations or conditions which might affect the safety and security of residents and staff.
- Maintained a safe and secure environment by conducting hourly building runs.
- Keeping a detailed log of supplies ordered, overseeing deliveries and supplies for the facility.
Education
GED -
Ged Prep
Nyny10.2005
Skills
- Inventory tracking
- Material handling
- Order fulfillment
- Team collaboration
- Damage mediation
Timeline
Problem Solving
Amazon
11.2022 - Current
Security Officer
Allied Universal
11.2018 - 11.2020
Mail Handler
FEDEX, JFK
01.2018 - 09.2019
Residential Assistant
South Island Medical Center
03.2017 - 10.2018
Customer Service
ABM
11.2013 - 12.2018
Operational Counselor
Odyssey House
09.2003 - 01.2011
GED -
Ged Prep