Nadine James
Riverview,Florida
Summary
Versatile professional with a proven track record at Hillsborough County School District, adept in strategic planning and effective communication. Excelled in creating inclusive learning environments and optimizing processes, showcasing critical thinking and Microsoft Office proficiency. Demonstrated commitment to quality management and organizational excellence across diverse roles.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Classroom Teacher
Hillsborough County School District
08.2007 - 09.2023
- Implemented differentiated instruction strategies, ensuring all students were able to access curriculum and make progress in their learning.
- Individualized computer based learning plans were created using Clever software for each student after they completed district created baseline assessment.
- Monitored, analyzed, and provided timely feedback during our scheduled data chats.
- Participated in ongoing Professional Learning Communities (PLC), staying current on best practices in education and refining instructional techniques accordingly.
- Assessed student progress using various assessment tools and adjusted instruction as needed using Microsoft Office Excel to address identified areas of need.
- Championed inclusionary practices within classroom setting by creating diversified lessons using Microsoft Word and Powerpoint lessons that accommodated needs of English to Speakers of Other Languages (ESOL) students and students with Individualized Educational Plans (IEP) , which enabled them to succeed alongside peers in mainstream classrooms.
- Used Canvas platform to upload student assignments, grades and participation for over 150 students data into district computer systems.
- Used EdConnect software to enter attendance each class period and behavior referrals when necessary.
- Collaborated with parents, senior administrators and counselors to develop improvement plans for struggling students.
Detention Classification Specialist
Hillsborough County Sheriff Office
07.2006 - 07.2007
- Reduced incidents of violence within the facility by conducting thorough risk assessments for proper inmate placement for an average of 150 inmates using the Objective Jail Classification (OJC) process daily.
- Increased staff awareness of mental health issues among inmates through collaboration with medical professionals to address specific concerns.
- Evaluated effectiveness of current classification processes, recommending changes when necessary to improve overall efficiency.
- Maintained open lines of communication with law enforcement agencies regarding pertinent information about new arrivals or transferred inmates.
- Demonstrated professionalism under pressure during times of emergency or crisis situations within the facility, ensuring that proper protocols were followed.
Personal Injury Protection Adjuster
Direct General Insurance
09.2004 - 06.2006
- Managed a diverse average caseload of 40 personal injury protection claims while maintaining organization and prioritization skills for optimal productivity.
- Examined claims forms and other records to determine insurance coverage using Intelex Claims Management software.
- Expedited claim processing by promptly obtaining necessary documentation such as police reports, recorded statements, medical records, and attorney contact information, if applicable.
- Upheld a strong commitment to ethical practices in all aspects of claims handling, fostering trust and credibility with policyholders and colleagues alike.
- Thoroughly analyzed medical records and CMS 1500 forms to ensure treatments met the standards of medical necessity before payments were authorized.
Claim Contact Coordinator
Progressive Insurance
02.2001 - 08.2004
- Received inbound calls, entered data, and generated auto claim numbers.
- Gathered and organized materials to support auto claims.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Administrative Specialist
United States Army
02.1997 - 02.2001
- Possessed a Top Secret Clearance with Sensitive Compartmented Information (SCI) access.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods in a (SCIF) facility.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and updated records and files averaged at 155 personnel with a security clearance to maintain compliance in accordance with federal regulations.
- Minimized errors in documentation through performing quality checks using proofreading, editing, and formatting skills.
- Facilitated briefings between commissioned, non commissioned, and civilian personnel through organized meetings I distributed essential mission related information.
Education
No Degree - Medical Coding/Medical Billing Certificates
Hillsborough Community College
Tampa, FL12.2024
Master of Arts - Education Administration
Mississippi College
Clinton, MS12.2021
Bachelor of Arts - Political Science
University of South Florida
Tampa, FL08.2004
Skills
- Effective communication and organization
- EMR systems (coursework)
- Medical terminology
- Strategic planning
(professional/coursework)
- Time management
- Critical thinking
- Quality management
- Computer literacy
- Microsoft Word software
Certification
- Elementary Education K-6, HCPS - 2007-2023
Endorsements: Reading K-12, English to Speakers of Other Languages (ESOL), Students with Disabilities (SWD)
- 620 All Lines Insurance Adjuster License - 2004-2006
Timeline
Classroom Teacher
Hillsborough County School District
08.2007 - 09.2023
Detention Classification Specialist
Hillsborough County Sheriff Office
07.2006 - 07.2007
Personal Injury Protection Adjuster
Direct General Insurance
09.2004 - 06.2006
Claim Contact Coordinator
Progressive Insurance
02.2001 - 08.2004
Administrative Specialist
United States Army
02.1997 - 02.2001
No Degree - Medical Coding/Medical Billing Certificates
Hillsborough Community College
Master of Arts - Education Administration
Mississippi College
Bachelor of Arts - Political Science
University of South Florida
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