Nadine Johnson
Saint Albans,NY
Summary
Skilled professional with expertise in managing technical aspects, client relations, sales, and compliance. Proven track record of contributing to organizational goals through a well-rounded approach. Offers a unique blend of technical proficiency, strategic acumen, and interpersonal strengths.
Overview
16
16
years of professional experience
Work History
PATIENT CARE TECHNICIAN
Mount Sinai South Nassau Hospital
Oceanside, NY
09.2020 - 08.2023
- Accurately recorded and relayed patient vitals to medical personnel, enabling timely detection of any alterations from previous readings.
- Performed a range of delegated basic patient care tasks to support nursing functions and daily living activities.
- Optimized patient comfort level through aid with daily activities of living such as bathing, grooming, etc.
- Maintained accuracy of patient record by preparing medical charts and necessary documents.
- Managed inventory to promote efficient and cost-effective unit functioning
- Provided outstanding patient care focused on meeting physical, psychological, educational, and other relevant benchmarks.
CUSTOMER SERVICE REPRESENTATIVE
GEICO
Queens, NY
01.2008 - 11.2019
- Provided exceptional customer service by proactively addressing inquiries and concerns.
- Utilized strong analytical skills to identify customer needs, presenting ideal choices while promoting additional products and services.
- Delivered customized support and comprehensive understanding of product offerings to cater to unique customer requirements.
- Conferred with prospective policyholders about coverage options, addressing any inquiries or apprehensions.
- Optimized team performance by providing comprehensive training to new hires on policies and protocols.
LEAD GUEST SERVICES REPRESENTATIVE
TARGET
Queens, NY
06.2017 - 01.2018
- Delivered prompt responses to customer queries about active promotions while resolving any arising issues based on established store guidelines.
- Cross-trained in multiple areas to support team members with high-volume task loads.
- Acquired knowledge of new products and services, delivering updated information and customer support.
- Promoted service excellence throughout retail transactions to foster customer loyalty and satisfaction.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Health Care Administration
Monroe College
The Bronx, NY05.2025
CERTIFIED NURSING ASSISTANT -
Access Careers - Hempstead
Hempstead, NY10.2020
Skills
- Clinical Training
- Observation Documentation
- Cultural Awareness and Sensitivity
- Data Processing
- Customer Service
- Clerical Support
- Documentation and Reporting
- Customer Service Satisfaction Index (CSI)
- Service Level Agreements (SLAs)
- Medical billing proficiency
- Medical Procedure Coding
- Billing and Accounting Support
- Database Maintenance
- Invoice Processing
- Inventory Management
- Records Management
- Customer Relationship Management
- Customer Retention
- Relationship Building
- Contract Negotiation
- Technical Support
- Data Entry and Analysis
Timeline
PATIENT CARE TECHNICIAN
Mount Sinai South Nassau Hospital
09.2020 - 08.2023
LEAD GUEST SERVICES REPRESENTATIVE
TARGET
06.2017 - 01.2018
CUSTOMER SERVICE REPRESENTATIVE
GEICO
01.2008 - 11.2019
Bachelor of Science - Health Care Administration
Monroe College
CERTIFIED NURSING ASSISTANT -
Access Careers - Hempstead
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