Nadine Kent
SUPERVISOR- NLC CASINO. WALKER, MINNESOTA
Walker,MN
Summary
Hardworking and enthusiastic Supervisor trained in almost every Casino Department . Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Knowledgeable Food and Beverage Supervisor bringing 18+ years of experience encompassing strong process improvement, leadership and multitasking skills. Motivated, diligent and attentive to business objectives and employee and Guest satisfaction. Punctual and honest Supervisor with solid background in The Food and Beverage department. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
26
26
years of professional experience
Work History
Food & Beverage Supervisor
Northern Lights Casino
09.2022 - Current
- Practiced proper safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Cooked menu items according to specified instructions.
- Trained and assisted new kitchen staff members.
- Prepared food orders to support waitstaff and other team members.
Supervisor/Cashier Supervisor
Northern Lights Casino
07.1997 - Current
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
CasinoHostess
Northern Lights Casino
01.2019 - 02.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Hotel Front Desk Lead
Northern Lights Casino
03.2018 - 11.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Secretarial/Bookkeeping - General And Office Skills
Blue Ridge Job Corps Center
Marion, VA05.1990
High School Diploma -
Walker High School- Walker Mn.
Walker, MN06.1987
Skills
- Guest Relations Management
- Promotions and Specials
- Guest Satisfaction
- Patron Experiences
- Hiring and Terminations
- Cash Receipt Balancing
- Cash Register Counting
- Disciplinary Write-Ups
- Train Employees
- Dining Area Cleaning Supervision
- Work Station Assignments
Timeline
Food & Beverage Supervisor
Northern Lights Casino
09.2022 - Current
CasinoHostess
Northern Lights Casino
01.2019 - 02.2021
Hotel Front Desk Lead
Northern Lights Casino
03.2018 - 11.2020
Supervisor/Cashier Supervisor
Northern Lights Casino
07.1997 - Current
Secretarial/Bookkeeping - General And Office Skills
Blue Ridge Job Corps Center
High School Diploma -
Walker High School- Walker Mn.
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