Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NADIN KHAYAT

Altamonte Springs,FL

Summary

Results-oriented Implementation Consultant with dual certifications as a SHRM Certified Professional (CP) and Fundamental Payroll Certified Professional (FPC), who brings a unique blend of expertise to the table. With a proven record of driving successful ADP software integration projects. As a proactive problem-solver and effective communicator, who is highly dedicated to delivering exceptional value to clients. Known for strong collaboration skills and proactive approach. Strong expertise lies in implementing processes, resolving challenges, and optimizing workflows to enhance overall client experience. With a keen understanding of ADP's organization's goals and a commitment to contributing to its success, the main focus is on continuously identifying and implementing innovative solutions to pave the way for optimal future processes. Known to be a reliable and adaptable team player, who is committed to delivering impactful support that empowers internal and external teams to excel and achieve their objectives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Implementation Consultant II

ADP
08.2023 - Current
  • Outlining the implementation process, organize meetings to educate, train, advise best practices and execute payroll and time within
    ADP WorkForce Now for Sage and Construction clients
  • Analyze, consult and build complex clients databases with specific needs in regards to processing their payroll in any type of industry, including construction
  • Mentor new hires and support them to get adjusted in their new role while providing them with best practices, tips and tricks in their role
  • Build the onboarding experience for my clients and train them on certain HR functions
  • Identifying, mitigating risks and have excellent communication skills to ensure all parties are aligned
  • Analyze existing systems, interface requirements, business processes
    Interact/collaborate with ADP associates in sales and customer service or other departments to achieve client satisfaction
  • Exchange routine information during implementation with members of client project team, including priorities, timeliness, and address any concerns or changes

Implementation Consultant

ADP WorkforceNow, ADP
03.2022 - 08.2023
  • Planning, implementing, and executing payroll and time within
  • ADP WorkForce Now for Amazon and Fedex clients
  • Specialize in helping businesses achieve their objectives through successful implementation of new systems, processes and technologies
  • Work closely with clients to understand their unique needs and challenges, and then design and implement customized solutions that meet those needs in Payroll and Time
  • Train clients on some features in HR and benefits module
  • Identifying, mitigating risks and have excellent communication skills to ensure all parties are aligned
  • Analyze existing systems, interface requirements, business processes
  • Interact/collaborate with ADP associates in sales and customer service or other departments to achieve client satisfaction

Amazon support specialist II

ADP WorkForce Now, ADP
04.2021 - 03.2022
  • Supporting Amazon clients’ inbound calls and emails to assist in payroll, tax, banking, HR, benefits, and reporting while staying in compliance with Amazon DSP (Delivery Service Partner) Program
  • Working on the Amazon cases queue to resolve clients’ requests
  • Handling highly escalated cases with problem solving and critical thinking
  • Developed management, training, and HR skills by working as a new hire coach for new hires
  • Duties include provisioning new hires’ systems, interviewing, training new hires and creating their schedules for training
  • Play a role in the engagement pillar team within ADP to keep the team engaged with creating activities and sending out communications
  • Senior Specialist back up when needed, support all teammates in any client questions, issues or concerns to resolution

Client support specialist

ADP WorkForce Now ADP
01.2020 - 04.2021
  • Supporting US clients’ inbound calls and emails to assist in payroll, tax, banking, HR, benefits, reporting and work on cases from the queue to resolve clients’ requests - Handling highly escalated cases with problem solving and critical thinking - Senior Specialist back up when needed, support all teammates in any client questions, issues or concerns to resolution - Subject matter expert in Amazon’s client’s compliance/guidelines to support any incoming calls from clients under the Amazon DSP program - Worked on tax cases that were highly escalated until resolved

Partner Service Executive

Booking.com
01.2019 - 01.2020
  • Partners all over the world in their hotel’s system setup, room reservations back-end setup, and managing bookings
  • Navigating different IT tools and browsers to provide accurate information and follow set processes
  • Outbound calls to hotels to resolve their email inquiries - Providing insight to partners on how to manage irate guests - Manage relationships with hotels by providing high levels of customer service and account management support

Customer Service Executive Arabic/English

Booking.com
02.2017 - 01.2019
  • Handle pre-and post-reservation inquiries by phone and e-mail - Modify, change and/or cancel existing reservations - Outbound calls to hotels/guests to arrange special requests - Liaison between guest and hotel to resolve complaints - Resolve relocations as hotels overbook their rooms and guests would call very upset and need to be relocated to another property

Human Interest Stories Editor

IOM
08.2015 - 01.2017
  • (International Organization of Migration) － Amman
  • Editing and translating Human Interest Stories about Syrian Refugees from English to Arabic and vice versa
  • Going to refugee camps in Jordan to record stories to edit and share with IOM

Production Assistant

Telemax Productions
11.2014 - 07.2015
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
  • Responsible for driving crew members, package pick-up and delivery
  • Assisted in building sets and props

Pharmacy Cashier

St. Luke Pharmacy
06.2014 - 10.2014
  • Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
  • Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.

Education

Bachelor of Science - Pharmacy

University of Petra － Amman
Jordan
2015

High School Diploma - Scientific

Baptist School
Jordan
2010

Skills

  • Conflict resolution professional
  • Critical thinking
  • Friendly and Patient
  • Sharp Problem Solver
  • Energetic work attitude
  • Effective listener
  • Technology
  • Clear communication skills
  • Time Management
  • Coaching and Mentoring
  • Collaborative Team Player

Certification

SHRM-CP (Society for Human Resource Management-Certified Professional)


FPC (Fundamental Payroll Certification)

Timeline

Implementation Consultant II

ADP
08.2023 - Current

Implementation Consultant

ADP WorkforceNow, ADP
03.2022 - 08.2023

Amazon support specialist II

ADP WorkForce Now, ADP
04.2021 - 03.2022

Client support specialist

ADP WorkForce Now ADP
01.2020 - 04.2021

Partner Service Executive

Booking.com
01.2019 - 01.2020

Customer Service Executive Arabic/English

Booking.com
02.2017 - 01.2019

Human Interest Stories Editor

IOM
08.2015 - 01.2017

Production Assistant

Telemax Productions
11.2014 - 07.2015

Pharmacy Cashier

St. Luke Pharmacy
06.2014 - 10.2014

Bachelor of Science - Pharmacy

University of Petra － Amman

High School Diploma - Scientific

Baptist School

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NADIN KHAYAT